Experience

Auxiom

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Centralized Services Engineer

  • Apr 2022 - Present

  • Leads centralized management of all devices: patch deployment, anti-virus, EDR, spam filtering.• Manages all updates and maintenance for Palo Alto and Sonicwall firewalls.• Conducts regular audits to ensure all client devices are in and monitored by SolarWinds Orion and documented on IT Glue/Lucid chart.• Oversees alert management, resolving or facilitating resolution for all alerts.• Maintains process and procedural documents of all problem resolutions in Autotask.• Identifies and tracks subscription renewals at least 90 days before renewal; forwards to procurement for switching, WiFi APs and firewalls.• Proactively tests and introduces new tools/automation strategies to streamline centralized processes.• Leads weekly discussions with executives to manage tasks and key initiatives.Serves as a point of escalation for Help Desk incidents. Show less

• Help Desk Technician, Level II

  • Oct 2020 - Mar 2022

  • Worked as part of the support team, handling incoming issues via phone, email and chat.• Worked on documenting client environments via Knowledge Base articles. • Served as a subject matter expert on various technologies used to support clients.• Assisted with prepping and implementing server, backup, and email migration projects.



KAMAX

• Germany
• Motor Vehicle Manufacturing
• 400 - 500 Employee

• Desktop Support / Help Desk Technician

  • Sep 2019 - Jun 2020

  • Provided first level diagnostics and support for Windows client computers, MS Office products. • Provided installation, maintenance and ensured operation of all devices including desktop/laptop computers, printers and peripherals installed within the regional IT infrastructure for 300+ users. • Provided installation and troubleshooting of 3D drafting products including AutoCAD and Solidworks. • Installed and supported specialized departmental software and provided end user support. • Supported remote users accessing virtual desktop infrastructure. • Administered user accounts and security controls within active directory. • Imaged laptops and desktops during initial deployment, maintenance and end of life replacements. • Established and documented configurations and installations as well as created support documentation appropriately for any new issues. • Installed and troubleshot IP phones. • Assisted in company-wide migration from Windows 7 to Windows 10. Show less



Flint Institute of Arts

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• IT Manager

  • Jun 2018 - Apr 2019

  • Implemented, monitored, and maintained IT and audio/video systems. • Troubleshot hardware, software, and network issues. • Connected and setup hardware. • Installed software and software updates. • Made repairs to personal computer hardware and software systems. • Monitored Mac, Mac Server, Windows, and Windows Server environments. • Performed daily backups of Mac, Windows, and iOS devices. • Led weekly discussions with executives regarding any ongoing technical projects and needs. Show less



Universal Logistics Holdings, Inc.

• United States
• Truck Transportation
• 700 & Above Employee

• IT Coordinator

  • Jun 2017 - Jun 2018

  • Maintained the facility network, servers, and PCs. • Troubleshooting and diagnosing network, server, and PC issues. • Assisted upper management with any technological projects or research. • Assisted the operations group as needed. • Worked with the team to manage root cause analysis, solution design, testing, documentation, and implementation of projects. • Executed assigned team activities with an emphasis on quality, customer service, timeliness, and budget. • Consulted with users, management, vendors, and technicians to assess computing needs and system requirements and provided technical support. Show less



Auto Express, LLC

• Lapeer, Michigan

• Technology Specialist

  • Feb 2015 - Jun 2017

  • Expertly managed technical support operations, diligently troubleshooting issues to identify root causes and prevent reoccurrence. • Strategically allocated resources to adhere to timelines and meet deadlines. • Built new computers from scratch. • Repaired and restored old computers in order to renew their efficiency. • Installed computer software and hardware. • Managed sales in an online retail environment, dealing with both internal and external customers. • Organized networks in order to integrate computer systems. • Provided technical support by setting up, installing, diagnosing and repairing PCs, printers, mobile devices, networks, operating systems and other technologies. • Assisted by training other employees in systems operations in support of policy and systems upgrades. • Upgraded and configured network equipment (servers, hubs, switches and routers) for use on operational networks. • Addressed performance issues and implemented recovery procedures. Show less