Experience

Essential Network Technologies

• United States
• Information Technology & Services
• 1 - 100 Employee

• Information Technology Help Desk

  • Mar 2022 - Present



TVS Supply Chain Solutions UK & Europe

• Transportation, Logistics, Supply Chain and Storage
• 300 - 400 Employee

• Material Analyst

  • Oct 2004 - Mar 2022

  Manage material handling for incoming and outgoing shipments with oversight of staffing ad resource allocation, report documentation, and verification of specifications to ensure accuracy and efficiency along with timely delivery of all shipments. Lead special projects and process improvement initiatives. Key Accomplishments:  Staff Leadership – Supervise, mentor, and manage performance of staff focused on a cohesive and productive environment. Improved worker efficiency with thorough review of functions, organization charts, and responsibilities to optimize workflow. This also improved organizational efficiency with proper resource allocation.  Staff Training – Developed a training program focused on product knowledge and proper interaction with clients to ensure optimal client relations and service excellence.  Process Improvements – Spearheaded identification of areas for improvement and implementation of reorganization of workflow, reduction of wasted materials, relocation of work equipment and worker stations, and trained staff on new processes that dramatically enhanced productivity and improved operational efficiency.  Performance Metrics – Established a program to analyze work samples and measure performance to develop standards for labor utilization and identify areas of concern.  Project Management – Provided process analysis and leadership for a project focused on assuming the responsibilities for an outgoing company. Show less