Experience

Every Child Achieves

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• IT Support Specialist

  • Oct 2015 - Present



The Spaceship Company

• United States
• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• IT Support Specialist

  • Mar 2013 - Feb 2014



Edwards Federal Credit Union

• United States
• Financial Services
• 1 - 100 Employee

• IT Specialist

  • Apr 2011 - Mar 2013



Antelope Valley Federal Credit Union

• Network Administrator

  • Jul 2007 - Jun 2009

  * Employee of the Month March 2008 * Installed Kiosk Machine in lobby which saved an average of 30 minutes of waiting time in lines a day. * Installed SonicWall Firewall which helped in alleviating bandwidth problems by blocking "bandwidth hog" sites from employees. * Completed on-time, opening of new branch, and installing all equipment, by working with vendors and stakeholders to carry out the planned work. * Installed two off-site ATM machines. * Maintained network system by performing upgrades, back-ups, patches, etc. * Responded to and completed 90% of all IT related "fires" during time in position. * Installed 10 network servers, 2 tape backup drives, 2 server racks. * Created and updated Network Infrastructure Diagram. * Did all month-end and year-end processes for main system. Show less



Circuit City

• Technology, Information and Internet
• 700 & Above Employee

• Home Computer Technician

  • May 2006 - Jan 2007

  * Started In-Home services with no advertisements or knowledge of services at store. * Create customer relations and promote services. * Troubleshot problems with computer systems, hardware, software, e-mail, network systems, etc, and make repairs and/or corrections where required. * Kept track of customer accounts and made call backs to ensure customer satisfaction. * Was responsible for company credit card. * Installed computer systems, set up home networks, installed and shared printers, installed anti-virus and anti-spyware, installed updates and performance upgrades. * Ranked in the top 10 company wide in revenue for Computers Department for 4 months. * Earned Employee of the Month on 2 separate occasions. * Set up computer department LAN, for sharing of files and folders, which contributed to improved more efficient work by doubling the amount of work being completed within a given day. Show less



Best Buy

• Retail
• 700 & Above Employee

• Computer Technician

  • Jul 2005 - Jan 2006

  * Assisted customers at front counter with preliminary questions and diagnostics. * Made recommendations and followed procedures for checking in systems. * Troubleshot problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; made repairs and corrections where required. * Performed customer call-backs and answered phone calls from customers to answer questions, update customer information, give pick up information, make recommendations, etc. * Created ticket system to ensure "first come first serve" motto and make sure no system sits past 5 day cut-off time. Show less



Naval Marine Corp

• Cryptologic Technician

  • Sep 1999 - Sep 2003

  * Held TS/SCI Security clearance. * Controlled and operated communications systems and networks including satellite systems, network servers, patch panels, modems, routers, multiplexers and communications security devices. * Provided telecommunications support to the fleet (air, surface and shore); information processing using computer terminals observed all applicable security measures. * Held TS/SCI Security clearance. * Controlled and operated communications systems and networks including satellite systems, network servers, patch panels, modems, routers, multiplexers and communications security devices. * Provided telecommunications support to the fleet (air, surface and shore); information processing using computer terminals observed all applicable security measures.