Experience

Tacoma Rescue Mission

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Volunteer

  • Dec 2019 - Present

  1,686hrs as of March 2023 - [700+ Hours] We guide those looking for an opportunity to be on the front lines, connecting with men, women, and families currently living on the streets. By building relationships, you can provide basic supplies and clothing needed for sustained daily living, while connecting them to services such as housing, substance abuse treatment, or a warm meal. The Search & Rescue team hits the streets every night of the week. - [700+ Hours] Our kitchen provide hands-on experience by preparing, cooking, and serving meals to the guests in our Men's and Women's Shelters as well as any community member who would like a meal. Show less



Microsoft

• United States
• Software Development
• 200 - 300 Employee

• Principal Quality Manager

  • 2017 - Present

  Windows: DLUX• Lead in the newly formed DLUX team as part of the Customer, Customization, and Insights team, focused on forums presence. Established the DLUX presence in key WDG forums (CLIP/Serving, RQV, and FLOPS) for the first time resulting in better understanding of the WDG process and better positioning for future DLUX deliverables.• Architected and implemented a normalized data set which formed the basis for common data sources, aggregate report, and dashboards. Normalizing data across various sources (such as Cosmos and Ethnologue), products (such as Apps and OS), and taxonomy (such as market or region).• Helped transition the Global Services organization which was primarily localization/validation focused to DLUX which is predominately feature development focused leveraging a community to create and validate content. Show less

• Principal Product Manager (Customer/Data Emphasis)

  • Jul 2022 - Feb 2023

• Principal Program Manager (Customer/Data Emphasis)

  • May 2018 - Jul 2022

• Principal Group Manager

  • 2014 - 2016

  Windows: Global Services • Converged teams from Windows Live, Store, Commerce, Windows (OS), Tooling/Solutions, Language Quality, and Servicing originally consisting of more than 100 people down to 26 FTEs while covering more products and cases in shorter duration. Managed a budget of more than $15 million with continuous year-over-year reductions.• Led the team responsible for quality of all Windows products for non-English users, expanding from initial convergence to include Xbox, Phone, OS (client/server), Apps, and Services. These teams included validation, data insights/analytics, globally located teams, and multi-discipline.• Established the foundation within Global Services for hearing and responding to international language feedback leveraging UIF and SIUF with correlation to social forums and subsidiary input. Show less

• Senior Group Manager

  • Mar 2013 - Sep 2014

  Windows Services/Live• Expanded my role within Windows Live to include program management, product workflow, and business insights/management, and added Out-of-Band activities for leading four teams of a group size- twenty-six people in total.• Represented and drove the decisions to support international customer base with a goal to delight current customers and expand reach, leveraging early model telemetry, subsidiary feedback, and community feedback for product improvement.• Drove changes to historic business portfolio and execution decisions that were deeply established but with unclear ROI. Changes resulted in freeing up people to do higher priority work and expanded coverage where it was inefficient. Show less

• Senior Software Design Engineer in Test Lead

  • 2008 - 2013

  Windows Services/Live• Responsible for the Windows Live suite of products including Web, Client, and Server/Services: such as Movie Maker, Hotmail, Messenger, Family Safety, Photo Gallery, and all others in terms of international product quality.• Drove development of a suite of validations that included server/client labs using automated runs and manual tests when needed, shifting coverage from a predominately manual process to a predominately automated process.• Reduced budget expenses by more than 50% while increasing coverage, execution pace, and improving triage rate. Show less

• Lead Software Development Eng in Test

  • 2004 - 2008

  • Managing as many as five simultaneous OS product releases including both service packs and future OS releases. Release cycles vary widely: QFE = days, GDR = Bi-Monthly, SPs / New OS= ~13 Week Milestones / 2-3 Week Escrow.• Managing a team of over 175 vendors in Hyderabad at two companies, an FTE team developing the application automation content using a combination of C#, MAUI, and AEAuto. Personally adding 10,000 lines of code for 75+ apps.• Architected the initial WTT / automation lab environment. This involved WTT job design, OS deployment methods, and best practices around automation utilization. At one point running over 370 WTT jobs for more than 1,000 test cases. Show less

• International & Partner Testing Coordinator

  • 2003 - 2004

  Windows: AppCompat - Coordinated with international AppCompat (EMEA, Japan, Germany, Intl Redmond) and Redmond US AppCompat to represent unified AppCompat procedures and results. Authored Intl AppCompat Test Manual and trained several teams on AppCompat best practices.

• Software Test Engineering Lead

  • 1999 - 2003

  Windows: AppCompat - Responsible for managing AppCompat teams testing; WindowsMe, Windows 2000, Windows 2003, and WindowsXP.- Represented AppCompat at regular WAR meetings.- Developed and implemented test policies / guidance which have aspects still around today.

• Software Test Engineer

  • 1997 - 1998

  Windows: Beta Repro - Continued handling customer bug repro work but also expanded the effort to include Windows code check-ins related to AppCompat issues faced by our customers due to OS changes. Windows: Beta Repro - Continued handling customer bug repro work but also expanded the effort to include Windows code check-ins related to AppCompat issues faced by our customers due to OS changes.



Volt

• United Kingdom
• Design
• 1 - 100 Employee

• Software Test Engineer

  • 1997 - 1998

  Worked on the application compatibility bug repro team which handled customer bugs for the Windows 9x products of the time. Worked on the application compatibility bug repro team which handled customer bugs for the Windows 9x products of the time.