Experience

METHODS THERAPY, LLC.

• United States
• Medical Practices
• 1 - 100 Employee

• Operations Officer

  • Mar 2017 - Present

  • Full oversight of daily operations including but not limited to monitoring and prioritizing workflow, planning, developing, organizing, and controlling office activities.• Establish and maintain practice standards of care for practice therapy team. Manages and oversees the delivery of exceptional and compassionate care to all clients within the areas of responsibility.• Analyzes, organizes, and manages practice and non-practice operations of assigned areas.• Maximizes access to care by proactively managing the schedules.• Partners with all staff to ensure overall success of areas of responsibility. Engage staff, providers and practice administration in developing and implementing action plans to meet annual operating goals that are in alignment with strategic plan and to resolve clinic and/or program issues in a timely manner.• Overall accountability and oversight of practice, services and programs including financial and operational performance, provider practice efficiency; timely and accurate documentation, service excellence, budget development and management; staffing, talent/performance management. • Prove first line response to therapists and staff issues (practice). Responsible for problem resolution in collaboration practice administration.• Support/influence strategic initiatives, grant initiatives and public health directives. Provides solutions and strategic direction for addressing the operational issues.• Involved with planning and grants as well as implementation of new service lines and collaborations.• Ensures that legal and regulatory standards as well as practice and/or program and department policies and procedures are implemented, applied consistently and monitored.



SoundExchange

• United States
• Musicians
• 100 - 200 Employee

• Account Maintenance Supervisor

  • Jan 2013 - Oct 2020

  • Manages collections with an overall $50M portfolio, consisting of high-profile music-industry clientele• Success rate for developing and mentoring staff through coaching, demonstrated leadership behaviors and supported employee development initiatives• Achieved outstanding results and demonstrated year-over-year improvements in key business performance areas with all specialized, ad hoc project initiatives • Tapped as a SME for account operations and procedures within Next Gen/Salesforce, while managing customer data to ensure timely issue resolution in order to improve cash flow• Spearheads account holder communications and facilitation of registration processes for proprietary account and outreach targets• Resolutions strategist for all pending accounts missing pertinent account documentation for fiscal year closeouts

• RESEARCH COORDINATOR

  • Jan 2012 - Jan 2013

  • Managed comprehensive business research and consumer research projects as the key moderator and analyst, to achieve market and industry expertise, competent communication and interviewing skills with a robust analytical focus. • Responsible for key strategic accounts, taking role as a consultant on providing customer insights and actionable recommendation for high-profile clients; helping the organization to exceed collections goals. • Developed detailed databases that supported monthly case logs for payees and research follow up contacts for business deals and utilization by Executive Leadership• Researched and prepared detailed reports for client tax withholding anomalies, royalty splits and payee schedules

• DOCUMENT ASSURANCE SPECIALIST

  • Feb 2011 - Jan 2012



446 AERIAL PORT SQUADRON U.S. AIR FORCE

• AIR TRANSPORTATION JOURNEYMAN

  • Oct 2004 - Apr 2013

  • Ramp services – processing aircraft manifest, aircraft loading (C17, C130, C5, KC135, etc.) with passengers, home furnishings, and other military equipment. • Load planning – Compiling information required for sequencing load, and ensuring aircraft load according to required specifications. • Cargo Processing - building pallets and materials to be loaded onto aircraft according to required specifications. • Basic security - duties include securing equipment, goods, and ensuring security of the flight line as secondary guard duties apply.