Experience

Arum

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Lead Systems Consultant

  • Apr 2020 - Present

• Senior Systems Consultant

  • Apr 2017 - Apr 2020

  London, United Kingdom Arum is a truly independent company offering services across the credit management lifecycle. We have over 20 years’ experience helping our clients achieve their strategic objectives by improving their regulatory, credit risk and portfolio performance, whilst maximising returns on their technology investments. We provide a blend of professional services, consulting and unrivalled knowledge of the collections & recoveries software landscape, including benchmarking analysis across 30+ system… Show more Arum is a truly independent company offering services across the credit management lifecycle. We have over 20 years’ experience helping our clients achieve their strategic objectives by improving their regulatory, credit risk and portfolio performance, whilst maximising returns on their technology investments. We provide a blend of professional services, consulting and unrivalled knowledge of the collections & recoveries software landscape, including benchmarking analysis across 30+ system vendors. No matter what service requirement, we work with our clients to understand their business issues, deliver solutions with quantifiable benefits, and ensure knowledge is transferred to support their long-term success. Our clients span more than 20 countries worldwide, and we work across financial services, utility companies, Telco's, public sector, and the debt recovery & purchase industries. At Arum, I work within the Technology, Resource and Transformation team; I am currently part of an Arum team maintaining and improving DM v6.2 for a high profile client. In my previous roles I have been part of a team completing design work, configuration, testing and carrying out defect resolution. In these previous roles I have functioned in various levels within the project, from Systems Analyst to a Migration/work stream lead and Test Manager role.

• Systems Consultant working with Collections and Recoveries clients.

  • Jul 2014 - Apr 2017

  United Kingdom Arum is an independent consultancy delivering specialist solutions across Collections & Recoveries and Software Development. We help Collections & Recoveries operations optimise their systems and processes to increase Debt Collection rates and get the best out of their people and customers. Our clients include global retail banks; utility and telco companies; debt collection agencies; and business process outsources (BPO's); to name a few. At Arum, I am part of the Professional… Show more Arum is an independent consultancy delivering specialist solutions across Collections & Recoveries and Software Development. We help Collections & Recoveries operations optimise their systems and processes to increase Debt Collection rates and get the best out of their people and customers. Our clients include global retail banks; utility and telco companies; debt collection agencies; and business process outsources (BPO's); to name a few. At Arum, I am part of the Professional Services Systems team. Whether it's optimising existing systems, new implementations, complex migration or custom solution requirements; Arum provides specialist, end-to-end, independent insight and delivery. We have a proven record in system selection, incremental delivery of loss reduction, improved conduct outcomes and optimised operational performance. I am currently part of an Arum team working with a leading financial services organisation on various areas of a Debt Manager 9 implementation project. Since November 2013 I have been part of the team completing work on design, building, testing and defect resolution. My position assumes various different roles within the project, from systems analyst to a work stream lead and test manager role.

• Senior Analyst

  • Sep 2013 - Jul 2014

  United Kingdom



Barclaycard

• United Kingdom
• Financial Services
• 700 & Above Employee

• Debt Manager System Analyst

  • Jan 2012 - Sep 2013

  Liverpool, United Kingdom

• Collections Advisor

  • Sep 2006 - Jan 2012

  Liverpool, United Kingdom



Norwich Union International

• Financial Services
• 1 - 100 Employee

• Customer Service Representative

  • Apr 2005 - Sep 2006

  Liverpool, United Kingdom