Network Engineer

• Feb 2023 - Present

Watch Supervisor

• Dec 2020 - Feb 2023

Secure Electronic Technician

• Jul 2020 - Dec 2020

Lead NOC Engineer

• Jun 2005 - Apr 2019

• Responsible for monitoring all MPLS, Frame-Relay, ISDN and Dial traffic to ensure network availability. • Configured, maintained, and administration of customers Cisco routers. • Worked customers to resolve Cisco routing issue on frame-relay, ISDN and MPLS circuits. • Reporting circuit outage to telephone carriers via their web portal and toll-free numbers. • Troubleshooting DS3, DS1 and DS0 circuit outage with telephone carriers and coordination Local Exchange Carrier (LEC) tech dispatches and Vendor meets. • Creating Trouble tickets for Network, Sever, and Application outages. • Coordination of Incident calls with internal Engineer teams. • Assisted Window and Unix Engineers in server maintenance and reboots. • Utilized MIR3 to setup conference bridges with Support Engineers and upper management. • Responsible for all tracking and updating all network documentations. • Responsible for the management, maintenance, and configuration, and troubleshooting of all wide-area network hardware. • Responsible for the management, maintenance, and configuration, and troubleshooting of all outside customers Cisco routers. • Monitoring Cisco WAN networks and troubleshooting network connectivity issues to resolution. • Utilized SolarWinds for all monitoring and network management of Cisco routers and switches • Utilized Cisco ACS for TACACS for remote authentication into WAN routers. • Worked with other engineering staff and Network Operations Center (NOC) personnel to ensure that customer expectations were met. • Worked as an escalation point and participated in Critical Incident resolution. • Responsible for completing weekly backup and disaster recovery testing. • Acted as a control point for all Scheduled Maintenance activity. • Created procedures for Datacenter access and security, as well as authorizing and coordinating access into the Datacenters. Show less