Fulfillment Manager

• Jun 2022 - Present

Fullfilment Supervisor

• Feb 2017 - Jun 2022

Manage and Lead the Order Processing TeamDirect the flow of packages from preparation to shipment.Manage and coordinate the day to day operating relationship with our shipping 3PLOversee kitting and work order process and completionCustomer service internally (with sales team and RSM's)Track and report out KPIsCoordinate and work with Directors, VPs, and C Level team members to successfully execute sales and marketing initiatives.Interview, hire, and train associates. Coaching and disciplining when necessary.Collaborate with warehouse, production, sales and other managers to identify opportunities and optimize processes.Create and document SOPsAudit SOPs and standards daily or weekly.Use ERP to track, check, prioritize and route orders.Resolve issues regarding shipped ordersSME on Netsuite implementation teamPrimary liaison between Operations and IT

Shipping Receiving Lead

• Mar 2016 - Feb 2017

Track and record all incoming shipments using Google Docs. Verify correctness and integrity of shipments. Route all incoming shipments to the correct department. Ensure all invoices and are correct and adjust as needed to reflect correct charges. Close all invoices and prepare final billing documents to be sent to accounting. Maintain the cleanliness and organization of the receiving dock and backroom Track and record all incoming shipments using Google Docs. Verify correctness and integrity of shipments. Route all incoming shipments to the correct department. Ensure all invoices and are correct and adjust as needed to reflect correct charges. Close all invoices and prepare final billing documents to be sent to accounting. Maintain the cleanliness and organization of the receiving dock and backroom

Personal Trainer

• Aug 2015 - Jul 2016

Sell memberships and personal training packages to prospectiveclients. Create and implement fitness programs that ensure clientsachieve their health and fitness goals, while educating them on how tomake healthy lifestyle changes. Sell memberships and personal training packages to prospectiveclients. Create and implement fitness programs that ensure clientsachieve their health and fitness goals, while educating them on how tomake healthy lifestyle changes.

Customer Engagement Team Lead

• Mar 2014 - Dec 2015

Opened and closed the store as a key holder. Lead the store inimproving and maintaining customer service. Balanced all cashdrawers and store safe. Effectively led and managed the team in day today operations and projects. Ensured products were stocked correctlyon the sales floor. Provided constructive feedback to team members inorder to improve and maintain performance. Opened and closed the store as a key holder. Lead the store inimproving and maintaining customer service. Balanced all cashdrawers and store safe. Effectively led and managed the team in day today operations and projects. Ensured products were stocked correctlyon the sales floor. Provided constructive feedback to team members inorder to improve and maintain performance.

Warehouse Worker

• Oct 2014 - Mar 2015

Unloaded and sorted incoming shipments of product while keepingpace with company speed standards. Followed standard warehouse procedure and systems and worked in a warehouse environment. Unloaded and sorted incoming shipments of product while keepingpace with company speed standards. Followed standard warehouse procedure and systems and worked in a warehouse environment.

Team Lead

• Mar 2012 - Jul 2013

Opened and closed the store as a key holder. Provided outstandingcustomer service on a daily basis. Made daily bank deposits afterbalancing the cash drawers and store safe. Effectively led andmanaged the team in day to day operations and projects. Made weeklyorders to maintain inventory levels and ensured products were stockedcorrectly on the sales floor. Provided constructive feedback to teammembers in order to improve and maintain performance. Opened and closed the store as a key holder. Provided outstandingcustomer service on a daily basis. Made daily bank deposits afterbalancing the cash drawers and store safe. Effectively led andmanaged the team in day to day operations and projects. Made weeklyorders to maintain inventory levels and ensured products were stockedcorrectly on the sales floor. Provided constructive feedback to teammembers in order to improve and maintain performance.

Team Lead

• Sep 2009 - Mar 2012

Led a small team within the store in day to day operations and projects.Provided outstanding customer service on a daily basis. Ordered allperishable foods for the store three times a week to maintain inventorylevels. Maintained quality and freshness of all products to ensurecustomer satisfaction. Led a small team within the store in day to day operations and projects.Provided outstanding customer service on a daily basis. Ordered allperishable foods for the store three times a week to maintain inventorylevels. Maintained quality and freshness of all products to ensurecustomer satisfaction.

Line Cook/ Driver

• Feb 2009 - Nov 2011

Prep all dough, sauce, vegetables and cheeses for the day. Prepare and cook pizzas and pasta dishes for customers. Deliver food to customers' home in a timely manner Prep all dough, sauce, vegetables and cheeses for the day. Prepare and cook pizzas and pasta dishes for customers. Deliver food to customers' home in a timely manner