Experience

Vision Hospitality Group, Inc.

• United States
• Hospitality
• 100 - 200 Employee

• Director of Asset Management

  • Jun 2022 - Present



Kinley Chattanooga, A Tribute Portfolio Hotel

• Chattanooga, Tennessee, United States

• Opening General Manager

  • Nov 2020 - Jun 2022



Residence Inn by Marriott

• Hospitality
• 700 & Above Employee

• General Manager

  • Nov 2018 - Nov 2020



TownePlace Suites by Marriott

• United States
• Hospitality
• 200 - 300 Employee

• General Manager

  • Jun 2017 - Jun 2019

  • Eliminated the use of contract labor within first 5 months of position, created a culture for employee retention • Increased Loyalty Recognition 19% within first 6 months of position • Improved Brand rank from Below 50% to top 16% of all Towneplace Suites in 2017. • Exceeding 2018 budget revenues by 190k through gaining local partnerships and revenue management bringing in a 57% GOP. • Balanced Scorecard Champion 2nd Quarter: Top of management company measured off of guest satisfaction, market share, top line revenue, and profitability • 2018 Gold Circle Award Hotel for GSS loyalty Recognition being top 10% of brand from Marriott • Awarded 2018 General Manager of the Year with Vision Hospitality Group • Awarded Platinum Partnership award with Vision Hospitality Group for top 10% of brand in GSS • Certified Marriott Access Edge Coach, Extended Stay and Select Service Sales call process Show less



Millennium Maxwell House Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Director of Housekeeping

  • Nov 2016 - Jun 2017

  • Increased cleanliness score 22% within first 45 days of employment through retraining and increasing standards. • Decreased linen loss through inventory control, reclaim process and dye cycle. • Implemented room inspection program with incentives to increase guest satisfaction and employee retention. • Created inventory par levels for proper budget control, fluctuating with the demand of the hotel for significant savings. • Produced room grade program with engineering department resulting in reduction of guestroom defects by 23%. Show less



LAC Connections LLC

• United States
• Travel Arrangements
• 1 - 100 Employee

• Assistant Director of Housekeeping

  • Dec 2015 - Nov 2016

  • Scheduled to control labor costs and flex with the forecast of the hotels occupancy.• Ensured that each guest issue was resolved and followed up with associate responsible.• Worked closely with the director of operations, sharing a common goal and directed an action plan.• Started a room attendant inspection program to increase cleanliness scores and productivity. • Updated all aspects of the housekeeping department, from training, inventory and budget control through Birchstreet and Avendra, cart set-up and redefining roles of the supervisors and housemen. Show less

• Assistant Front Office Manager

  • Oct 2014 - Dec 2015

  • Assisted in daily maintenance of room inventory status to achieve optimal levels of revenue while upholding guest satisfaction. • Anticipated potential problems by reviewing and monitoring complaints, operational issues, business demand and associate performance to ensure high levels of guest expectations. • Maintained efficient par levels of front desk and gift shop supplies. • Created and monitored an agent performance tracker to ensure the delivery of the Welcome and Farewell. Show less



Sheraton Nashville Downtown

• United States
• Hospitality
• 1 - 100 Employee

• Assistant Director of Housekeeping

  • Mar 2014 - Sep 2014

  • 482 guest rooms and 20,000 square feet of meeting space• Managed Housekeeping and laundry to keep standards and procedures• Provided quality clean rooms and public spaces, while following brand standards• Monitored and reported all expenses, payroll and expenses to control cost, while ensuring proper staff and supplies for quality service.• Attracted, retained, motivated, trained, developed, coached and consoled employees while providing a safe and friendly work environment.

• Assistant Front Office Manager

  • Mar 2014 - Mar 2014



LAC Connections LLC

• United States
• Travel Arrangements
• 1 - 100 Employee

• Guest Services Agent

  • Jun 2013 - Mar 2014

  • 410 Guest rooms and 33,000 square feet of meeting space • Educated in LightSpeed system and Micros Point of Sale system • Built relationship with returning guest to exceed their expectations • Resolved any guest issues in a timely and calm manner • Entrusted to train new employees • Maintained the Sheraton and HEI hotels standards of services • 410 Guest rooms and 33,000 square feet of meeting space • Educated in LightSpeed system and Micros Point of Sale system • Built relationship with returning guest to exceed their expectations • Resolved any guest issues in a timely and calm manner • Entrusted to train new employees • Maintained the Sheraton and HEI hotels standards of services



Grand Traverse Resort and Spa

• United States
• Hospitality
• 100 - 200 Employee

• Reservations Agent

  • May 2012 - Aug 2012

  • 900 acres, 800 guest accommodations and 85,000 square feet of meeting space • Educated in LMS Reservation system and OpenTable • Learned strong communications skills • Achieved accurate knowledge of the whole resort • Signature Training for proper phone etiquette and selling techniques • 900 acres, 800 guest accommodations and 85,000 square feet of meeting space • Educated in LMS Reservation system and OpenTable • Learned strong communications skills • Achieved accurate knowledge of the whole resort • Signature Training for proper phone etiquette and selling techniques