Experience

i.t.NOW

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Technician

  • Nov 2019 - Present



InsideSales.com

• United States
• Software Development
• 1 - 100 Employee

• Technical Support Engineer

  • Aug 2019 - Sep 2019



OpenEdge

• Lindon, UT

• Technical Support

  • Dec 2017 - Aug 2019



ServerPlus

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Tier 1 Technical Support Representative

  • Jan 2017 - Apr 2017

  Provide remote technical support for customers of Bask. Responsible for excellent customer service and technical support via inbound calls and chats. Resolve a wide range of Mac and PC issues, including password recovery, software education, and software problems. Provide remote technical support for customers of Bask. Responsible for excellent customer service and technical support via inbound calls and chats. Resolve a wide range of Mac and PC issues, including password recovery, software education, and software problems.



Solutionreach, Inc.

• United States
• Software Development
• 200 - 300 Employee

• Tier 2 Technical Support Representative

  • Feb 2016 - Jan 2017

  Ensured Solutionreach software was running properly by managing client cases and outbound calls. Supported both PC and Mac computers, consistently involved working with terminal to view system information. Frequently used active directory and TCP/IP settings to connect Solutionreach software/databases to client computers. Troubleshot company software on client computers using remote connection technology. Ensured Solutionreach software was running properly by managing client cases and outbound calls. Supported both PC and Mac computers, consistently involved working with terminal to view system information. Frequently used active directory and TCP/IP settings to connect Solutionreach software/databases to client computers. Troubleshot company software on client computers using remote connection technology.



Bluehost

• United States
• Internet Publishing
• 100 - 200 Employee

• Web Advisor

  • Mar 2015 - Feb 2016

  Answered inbound calls from clients to troubleshoot and solve problems on their website. Included PHP errors on their Wordpress website, troubleshooting email on the server end, fixing FTP connections, and anything else related to the server side of hosting. Also included managing their DNS and DHCP. Consulted with customers and recommended products that would add value to their hosting experience. Educated customers on how to find solutions and manage the basic functions of their own account. Show less



PC Laptops

• Computer Hardware
• 1 - 100 Employee

• Technician

  • Mar 2014 - Jul 2014

  Diagnosed, troubleshot, and fixed computers. Rebuilt and assisted building computers. Recommended and sold upgrades and new systems to customers. Designated store closer and managed a team of technicians. Confirmed closing duties were completed properly and store secured for the night. Diagnosed, troubleshot, and fixed computers. Rebuilt and assisted building computers. Recommended and sold upgrades and new systems to customers. Designated store closer and managed a team of technicians. Confirmed closing duties were completed properly and store secured for the night.



Vivint

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Account Creations/ Account Resolutions

  • May 2012 - Jan 2013

  responsible for entering in customer data, making sure customers qualified for the security system, and making sure initial customer experience was excellent Account Resolutions responsible for compassionately listening to customer concerns and finding the root of their problems, then confidently addressing those issues in an effort to retain the customer for another term responsible for entering in customer data, making sure customers qualified for the security system, and making sure initial customer experience was excellent Account Resolutions responsible for compassionately listening to customer concerns and finding the root of their problems, then confidently addressing those issues in an effort to retain the customer for another term