Experience

Holiday Inn

• United States
• Hospitality
• 100 - 200 Employee

• General Manager

  • Jan 2023 - Present

  200 guest room Holiday Inn full service hotel IHG Brand. 200 guest room Holiday Inn full service hotel IHG Brand.



Eden Resort & Suites

• United States
• Hospitality
• 1 - 100 Employee

• Assistant General Manager / 300 guest rooms and villas

  • Mar 2022 - Jan 2023



The Madison Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Assistant General Manager / 186 guest rooms

  • Jul 2021 - Feb 2022



Skytop Lodge

• United States
• Hospitality
• 1 - 100 Employee

• Director of Rooms / 192 guest rooms

  • Sep 2015 - Jul 2021

  Skytop Lodge is a historic Luxury Resort located in the heart of the Pocono Mountains with an annual top line revenue of 23 million. I am responsible for guest room operations and general property operations. My directive functions include Food and Beverage (F&B), Activities, Maintenance, and Employee Relations divisions. I provide monthly, quarterly, and annual forecasting, accounting allocations, and capital project design. In my position, I have introduced and oversee the manager on duty (MOD) program. Additionally, I manage service recovery and online survey reporting procedures.  Produced highest average guest satisfaction scores in resort. (2015- 2021)  Ranked highest in internal hotel employee satisfaction survey. (2015- 2021) Show less



Kalahari Resorts & Conventions

• United States
• Hospitality
• 700 & Above Employee

• Director of Rooms

  • Feb 2015 - Aug 2015

  Executive pre-opening and opening operations director for a 457 guest room and Waterpark Resort in the Poconos. As Rooms Division Director I am responsible for Front Desk, Activities, Security, and Housekeeping operations. In my time at Kalahari I innovated the standard operating procedures (SOP) and safety protocols performed by the security division. I worked closely with Owners and General Manager to complete area deadlines and forecasted cost and control measures contingent for opening. I administered daily construction progress and operation strategy updates, and provided weekly review of operating procedures. I employed over 200 staff through application review, interviewing, and role specific training. Show less



Great Wolf Lodge

• United States
• Hospitality
• 700 & Above Employee

• Director of Guest Services / Rooms - 401 guest rooms

  • Feb 2009 - Feb 2015

  Director of Guest Services and Rooms Director for Great Wolf Lodge, a 401 guest room and waterpark resort. During my time at Great Wolf, I was part of the Executive Committee leadership team overseeing Front Desk, Housekeeping, and Guest Services operations. I directed the property-wide manager on duty (MOD) program and performed service recovery for all areas of operation.  Innovated efficient check-in and departure systems at Pocono Location to increase guest satisfaction.  I improved first impression scores, staff retention, guest room cleanliness scores 2009-2015 through collaboration with Valet, Kids Experience, and Food & Beverage divisions. Show less



SpringHill Suites by Marriott

• Hospitality
• 700 & Above Employee

• General Manager / 101 guest room airport property

  • Feb 2008 - Feb 2009

  General Manager of a 101 guest room Airport Hotel responsible for directing pre-opening and opening procedures, acquisitions, and general operations. Implemented and enforced corporate Marriott staff training and standard operating procedures. Acquired staff of over 25 employees through application review, interviewing, and role specific training. General Manager of a 101 guest room Airport Hotel responsible for directing pre-opening and opening procedures, acquisitions, and general operations. Implemented and enforced corporate Marriott staff training and standard operating procedures. Acquired staff of over 25 employees through application review, interviewing, and role specific training.



Musselman Hotels / Comfort Suites Hotel

• Newport, Kentucky, United States

• General Manager / 124 guest room boutique hotel

  • Nov 2004 - Feb 2008

  General Manager of a 124 guest room boutique hotel near Cincinnati, Ohio. Awarded, "General Manager of The Year" in 2006 and " Hotel Runner- Up" in 2005. Property included a combination of a corporate and transient guests from the Newport on The Levee entertainment district. I directed all property operations and enforced compliance of all franchise property expectations through monthly and quarterly inspections. I worked with franchise ownership on capital projects, including full renovation of hotel.  Increased bottom line revenues through financial controls of labor and operational expenses.  Improved sales and developed direct marketing tactics implemented in local market.  In the top 15% of all Comfort Suite brand hotels in the country for guest satisfaction. Show less



Extended Stay America

• United States
• Hospitality
• 700 & Above Employee

• District Manager / 6 hotels

  • Nov 1999 - Nov 2004

  I managed the operations of six studio efficient hotels for overnight and long-term guest stays. In this position, I oversaw three different brand locations within my designated district. My general operations include monthly inspections, maintenance, housekeeping, guest satisfaction, financial controls, team building and development of staff. I directly managed six General Managers, two managers in training (MIT), and staff of over 75 employees. Additionally. I supervised renovation projects at each location. Show less