Experience

Proact IT NL

• Netherlands
• IT Services and IT Consulting
• 100 - 200 Employee

• Customer Workspace Support

  • Oct 2021 - Present

  Tickets | Klantbeheer | Office 365 | Windows 10 | Teams | Autotask - 2e lijn tickets van verschillende klanten uit ProAct portfolio. - Autotask ticketsysteem Binnenkort komt er een nieuwe klant binnen met 25000 werknemers die wij ook in beheer gaan nemen. Tickets | Klantbeheer | Office 365 | Windows 10 | Teams | Autotask - 2e lijn tickets van verschillende klanten uit ProAct portfolio. - Autotask ticketsysteem Binnenkort komt er een nieuwe klant binnen met 25000 werknemers die wij ook in beheer gaan nemen.



TAQA Energy Nederland

• Senior IT Support Analyst

  • Apr 2015 - Oct 2021

  Windows Active Directory | Microsoft Software Center | Teams | Azure | Windows 10 | Security | MFA | Intune | Mobile Device Management | Backup & Restore - Beheer Active Directory - Software deployment SCCM - Teams Admin - On-Premis migratie naar Azure en Office 365 - Security kwestbaarheden op netwerk patchen - Beheren VM ware omgeving - Ticket afhandeling in Service Now - MDM management - Backup & restore van data via Rubrik Projecten meegedraaid - Windows 10 migratie - Printer migratie - Offshore netwerk deployment - Offshore Windows 10 migratie - Vergader ruimten moderniseren Show less


KLM
• United Arab Emirates
• International Trade and Development
• 1 - 100 Employee
• IT specialist

  • Mar 2018 - Dec 2019


Fujitsu Technology Solutions GmbH

• Onsite Support

  • Mar 2015 - Mar 2016

  As Onsite Support engineer within the 2nd liner team, I was responsible for the following items. - Remote support (Remote Desktop) to end-users, to see if we can solve the problem in case the helpdesk was not;- Check current ongoing tickets created by the helpdesk and make sure missing information will be added;- Migrate accounts from XP to Windows 7;- Create and make changes to email addresses in Exchange;- Resolve software issues (MS Office, Adobe, Chain, Altea, Accel, MPS, Timewize)- Installation of newly ordered laptop/desktop systems. Prepare them for delivery to end-users. - Proactive work on improvements to make work easier for the 2nd liner. - Move hardware from workspaces to a new location, new building. - Escalate tickets that need more expertise (3rd liner) Software: MS Office 2010, MS Outlook 2010, Active Direcotry, Excchange. Hardware: Laptops, Desktops, Printers, SSOX KeyboardsMethod : ITIL Show less

• Field engineer

  • Nov 2014 - Mar 2015

  At this function I was responsible for several different tasks at different locations, for different company's. - User migration of around 5000 workplaces. Collect equipment, migrate and terurn the equipment to end-users. - Deliver and connect new workplaces. New monitor, docking station. All equipment must be working before next assignement. - Repair laptops/desktop. Replace motherboard, change CPU, renew thermal paste. - Deliver side equipment. Keyboards, mouses, docking stations and IP telephones. Show less