Customer Success Manager

• Aug 2022 - Present

Account Manager

• Aug 2016 - Sep 2022

I currently manage approximately one hundred and fifty clients for National World. These clients are primarily business-to-business relationships as I acquire new business, retain active business and revive lapsed clients. Year-on-year statistics are set against revenue risk reports to set my quarterly targets which I work towards each month. Key performance indicators are used to show my progress towards these targets reflecting a culture of building long term profitable relationships with these clients. During my time here I have been assigned to internal leadership courses, tasked to lead buzz sessions, and have been promoted to a new client base from where I started which carries more value. By continuing to present bespoke multi-platform solutions to my clients I provide evidence of a quantifiable return on investment while managing multiple aspects of their marketing strategy. Specialities include but are not limited to; • Digital marketing • Traditional marketing • Content marketing • Search engine marketing (SEM) • Search engine optimisation (SEO) • Video marketing • Direct marketing • Event marketing • Product marketing Show less

Segway Instructor

• May 2014 - Jul 2016

Key responsibilities included; • One-on-one teaching • Instructing large groups of people • Selling merchandise • Time and battery management • Handling cash • On-site risk assessments • Driving company vans safely to and from site locations • Cash reconciliation. Key responsibilities included; • One-on-one teaching • Instructing large groups of people • Selling merchandise • Time and battery management • Handling cash • On-site risk assessments • Driving company vans safely to and from site locations • Cash reconciliation.

Barista

• Feb 2011 - Apr 2014

It was important in this role to refine what Starbucks calls 'world class customer service'. To that end being happy, friendly and approachable made all the difference. It made customers feel welcome in the store and reach out to ask questions. Being enthusiastic to develop my knowledge about all our beverages kept the job fresh and made working there very interesting. In addition to that I am thankful for the transferable skills I have been able to take away from the job such as high levels of communication, teamwork, organisation, problem-solving, multitasking and attention to detail. Key responsibilities included; • Preparing and serving drinks such as tea, coffee and speciality beverages. • Cleaning and sanitising work areas, utensils and equipment • Cleaning service and seating areas • Describing menu items and suggesting products to customers • Servicing customers and taking orders • Ordering, receiving and distributing stock supplies • Receiving and processing customer payments Show less

Team Supervisor

• Sep 2009 - Feb 2011

Working at Subway was fantastic as being made supervisor was a great way to develop my leadership qualities and abilities to work within a team. Key responsibilities included; • Managing staff breaks during a shift • Teaching new members of staff • Cash handling/counting the safe • Making stock orders • Handling complaints • Locking the property safely at the end of the day. Working at Subway was fantastic as being made supervisor was a great way to develop my leadership qualities and abilities to work within a team. Key responsibilities included; • Managing staff breaks during a shift • Teaching new members of staff • Cash handling/counting the safe • Making stock orders • Handling complaints • Locking the property safely at the end of the day.