Michael Davis
IT Helpdesk Specialist at Capital Management Services- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
AccessData Certified Examiner
AccessData
Experience
-
Capital Management Services
-
United States
-
Janitorial Services
-
IT Helpdesk Specialist
-
Jan 2010 - Present
Troubleshoot technical problems and provide timely resolution. Use oral skills and writing skills regularly to collectors, managers and other business personnel. Regularly operate in a fast paced IT environment supporting over 1000 users with minimal supervision. Assist debt collectors with their profiles through the AS400 and Citrix XenApp. Monitor servers and reboot them if needed. Prepare hourly reports of the company's progress throughout the day. Troubleshoot technical problems and provide timely resolution. Use oral skills and writing skills regularly to collectors, managers and other business personnel. Regularly operate in a fast paced IT environment supporting over 1000 users with minimal supervision. Assist debt collectors with their profiles through the AS400 and Citrix XenApp. Monitor servers and reboot them if needed. Prepare hourly reports of the company's progress throughout the day.
-
-
-
-
IT Intern
-
Jul 2010 - Jan 2011
• In most cases, had to learn and understand the software and do research into the best ways to use it to accomplish the tasks set forth. • Designed the United States Attorney’s Office’s Annual Report using Microsoft Word and Publisher. • Created the Civil Opening and Closing forms on Adobe Acrobat Pro, which the U.S. Attorney’s Office uses on a daily basis. • Learned how and created electronic forms on Microsoft Infopath, which submit into an Access database. • Edited the office newsletter in Microsoft Publisher. • Assisted in the setup and installation of the Hirsch Velocity Server. • Created PowerPoint Presentations for Attorneys. • Equipment setup. • Minimal scanning for IPRO. Show less
-
-
-
Tops Markets
-
United States
-
Retail Groceries
-
700 & Above Employee
-
Grocery Clerk
-
Mar 2006 - Jan 2010
Provide customer service, stock shelves on the overnight shift, created building displays, and general maintenance. Provide customer service, stock shelves on the overnight shift, created building displays, and general maintenance.
-
-
Education
-
2007 - 2011
Niagara University
Bachelor of Science, Computer and Information Sciences and; Computer and Information Sciences
Community
