Experience

Delaware Transit Corporation
• United States
• Urban Transit Services
• 100 - 200 Employee
• Service Supervisor

  • Sep 2018 - Present


Teledyne Leeman Labs

• United States
• Chemical Manufacturing
• 1 - 100 Employee

• Field Product Specialist

  • Feb 2014 - Jul 2015

  I led customer training initiatives within two months of employment in the areas of Inductively Coupled Plasma (ICP) and DC Arc instrumentation, which included on-site customer training. Led team responsible for performing on-site instrument installations and routine maintenance training nationally and internationally. Handled on-going customer support which included conducting webinars, or traveled to customer sites to perform training for customers and newly hired employees. Also responsible for evaluating and troubleshooting customer instruments, determining software or hardware issues and providing resolutions for such instruments.



Wildlife International

• Environmental Services
• 1 - 100 Employee

• Senior Quality Assurance Representative

  • Mar 2007 - Feb 2014

  Responsible for auditing ecotoxicology data analysis across multiple departments such as avian, biodegradation, greenhouse and aquatics. Conducted quality assurance in-process procedural audits with staff biologists and chemists based on client specifications. Served as training leader for newly hired staff members, and led Food and Drug Administration (FDA), Environmental Protection Agency (EPA), and client site reviews ensuring all regulations and Standard Operating Procedures (SOP) were followed.



Shimadzu Scientific Instruments

• United States
• Biotechnology
• 400 - 500 Employee

• Senior Technical Support Specialist

  • Feb 1993 - Feb 2007

  I was an integral team member during the company's largest jump in growth from 1999-2003 for market leader in Total Organic Carbon (TOC) analyzers. Led team responsible for performing on-site instrument installations domestically and internationally including South America and Central America. Trained customers and provided support for Atomic Absorption Spectroscopy(AAS), Total Organic Carbon(TOC) analyzers, and the UV/VIS/NIR product lines. Also performed client demonstrations across multiple regions along with managing training materials for AAS and TOC instrumentation.


Shimadzu Scientific
• Australia
• Biotechnology Research
• 1 - 100 Employee
• Senior Technical Support Specialist

  • 1993 - 2007