Information Technology Help Desk Technician

• Sep 2021 - Present

Systems Administrator III

• Jul 2019 - Apr 2021

• Epredia IT Team Lead for (Kalamazoo, MI | Portsmouth, NH | Runcorn, England | Romont, Switzerland | Braunschweig, Germany | Shanghai, China) • Managed Computer Replacements of over 500 computers as we transitioned to new company • Lead on Implementation of S2 Security System and Genetec Security Cameras • Assisted Braunschweig, Germany Site with migration to PHC Network for Printers, Label Printers, DSI system, and Handheld Scanner Computers • Lead the Majority of Major IT Projects to migrate to the PHC Network • Lead the Migration of Applications from Thermo Fisher to Epredia • Awards for Best Desk Side Engineer in Incidents and Requests Show less

Systems Administrator III

• Jun 2015 - Jul 2019

* Supports the network devices including, but not limited to, network switches, servers and where applicable routers/firewalls * Responsible for maintaining a stable and reliable LAN for continued business operations * Provides the necessary assistance in managing the deployment of any patches, hotfixes on the local servers as prescribed by the Global Infrastructure group * Add, remove, and modify users from systems * Install or upgrade server equipment as instructed * Maintain inventory of surplus equipment * Install hardware and software as required * Must be familiar with VMware and Dell server platforms. * Must have knowledge of SAN technologies and administration. * Monitor and maintain network hardware and software for optimal performance * Troubleshoot system and application problems * Perform daily file backup as required * Respond to and address user requests via standard ticketing process * Provide operational technical support to clients relating to corporate equipment * Imaging of desktop and laptop computers * Prepare workstations including the setup up and configuration of laptops and desktops * Interface with hardware vendors to facilitate repair and installation * Must be familiar with Windows operating systems * Comply with company’s Global IT Policies & Procedures * Perform other duties as assigned * Occasional travel required to other corporate sites or events to support initiatives Show less

IT Analyst

• Jul 2014 - Jun 2015

-Interface with department managers to identify and resolve business systems problems and consults with various users to identify potential improvements -Estimate work requirements to define, design, develop and implement solutions -Add, remove, and modify users from systems -Distribute equipment as needed -Maintain inventory of equipment -Monitor and maintain computer hardware and software for optimal performance -Install hardware and software as required -Troubleshoot system and application problems -Assist users in resolving desktop and peripheral problems -Respond to and address user requests via ticketing process -Comply with company’s Global IT Policies & Procedures -Exercises judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results -Perform other duties as assigned -Perform System Administrative duties on various systems -Asset Management -Maintain Audit and PCI compliance -Work with Helpdesk Show less

Desktop Support Level III - Solo

• Sep 2011 - Jul 2014

• Promoted from Field Services IT Technician to Sole Tech. for 11+ Sites • Staging Duties • Increased IMAC Support & Deployment for Computer Refresh • Increased Travel (150 miles /week average) • Computer Rounding • Overall Lead Incident Technician for 2 years running • Provided hands-on technical support for 4000+ PC’s and training • Provided phone and remote technical support • Proficient with Bomgar & Dameware remote assistance tools • Active Directory – Created & Managed User Accounts & Permissions • Hardware & Software Break/Fix Support • Imaging / Wiping Laptops and Desktops • IMAC Support & Deployment for Computer Refresh • Responsible for 35+ Remote sites • Performed primary & secondary on-call rotations • Performed offsite rotations at remote sites Show less

IT Consultant

• May 2009 - Sep 2011

• Working directly with Customers • Troubleshooting Hardware Issue • Software Installation • Hardware Replacement • Working directly with Customers • Troubleshooting Hardware Issue • Software Installation • Hardware Replacement

IT Technician Level II

• Jul 2010 - Sep 2010

• Traveled and worked at 7 schools in 2 different Districts in the Jackson, MI area • Worked independently and unsupervised • Provided new documentation and updated current documentation on a daily basis • Flattened an Entire High School to a new domain • Setup new student accounts using Active Directory and Microsoft Exchange Server • Setup group policy for OU network printing, the nearest printers are automatically installed no matter who logs into the domain from that computer • Configured and deployed new IP Mitel Phones and executed administration from web console • Setup and configured 16 network printers on new domain • Wired new computer labs, rewired current labs from the ground up • Imaged computers in labs and classrooms using Symantec Ghost • Setup and configured new Polyvision Neo Smartboards in classrooms as well as existing Polyvision Walk - & - Talk Smartboards • Installed new projectors in Classrooms • Performed helpdesk duties via phone calls and using Web Help Desk 2009 Show less

Forklift Operator / Shipping & Receiving

• Jul 2009 - Dec 2009

• Database entry • Customer Interaction and Service • Desktop computer & printer troubleshooting • Fork Lift Operation: loading / unloading trucks • Database entry • Customer Interaction and Service • Desktop computer & printer troubleshooting • Fork Lift Operation: loading / unloading trucks

Network & DB Administrator / Support Specialist / Trainer

• Apr 2007 - Nov 2008

• Created MS SQL Databases, defining user roles and security rights, also writing queries for MS SQL Server and Pervasive SQL Server • Created user accounts and mailboxes for employees and consultants • Responsibility for onsite / offsite backups and ghosting of servers, desktops, and laptops • Installing and configuring MS SQL Server 2000 and 2005 • Created and edited DNS entries and web alias’ for our Demo Software Web Servers • Worked with our client’s Network Administrators and Database Administrators for software installation, database updates, and server downtime. This also included working on the weekends and after hours and necessary • Provided local and remote desktop support for internal / external users and clients • Recorded helpdesk calls and case solutions in SalesForce web software • Configured and setup Metrologic wand scanners for MaintiMizer Software • Provided setup and support for Intermec barcode label printers & Symbol scanners • Created and maintained a software library in MS VB.NET that used bar-coded software with a wand barcode scanner • Provided software training on an individual and small group basis (<25) within a classroom setting or via web training, eliminating the need for outsourcing training classes Show less

Express Personnel, Inc. / Evans Equipment Co.

• Jan 2006 - Sep 2006

• Internal helpdesk, printer maintenance • Formatting computers and reinstalling MS Windows 2000 for computer sale • Creating reports using FRX Software • Programmed a network map program in Visual Basic 6.0 • Internal helpdesk, printer maintenance • Formatting computers and reinstalling MS Windows 2000 for computer sale • Creating reports using FRX Software • Programmed a network map program in Visual Basic 6.0

Programmer / Consultant

• Feb 2005 - Oct 2005

• Building high-end computers and servers from scratch using all individual components, troubleshooting network connectivity, network printing, and user access issues • Creating patch cables from scratch, creating network diagrams, running line drops, using a tone generator and probe to detect and resolve network issues • Created custom MS Access Database application using Visual Basic Script • Performed software testing for custom MS Access Database applications, and fixed issues by changing and editing code • Setup and installed several customer stores with Microsoft Retail Management System that included a server, cash register, scanner, receipt printer, price pole, and magnetic card reader • Created and maintained several customer websites using MS FrontPage, HTML, JavaScript, ASP, ASP.NET • Created an online web catalog application using Microsoft VB.NET Show less

Team Lead / Junior Network Administrator / Helpdesk III / Purchasing / Trainer

• Mar 2002 - Jul 2004

• Improved reliability, responsiveness, and overall quality of the IT Department by increasing teamwork, supervising daily meetings and personal relationships • Rack-mount Server Purchasing and Installation, raid configuration, OS installation • Responsible for updating company intranet website with latest SOP’s and information • Monitor dual print servers and printer queues for day to day operation and mass mailing • Point-man on Application Extender software and worm tape drive jukebox • Responsible for backup schedule, and switching of DLT backup tapes • Provide support for 150+ employees via phone, email, and verbal request • Troubleshooting / maintenance on 40+ printers (HP, Xerox, Cannon, ect.), also 2 High Speed Cannon Scanners using Application Extender • Point-man on all major IT purchases and inventory control • Designed training programs for employees on enterprise applications and general computer diagnostics, and taught classes to groups of 5 – 10 employees per session • Created and maintained a software library using a Visual Basic 6 application that I programmed and a Metrologic Wand barcode scanner Show less

Entry Level Visual Basic Programmer

• Jul 2000 - Mar 2002

Writing Applications & Utilities using Visual Basic Writing Applications & Utilities using Visual Basic