Experience

Migration Yorkshire

• United Kingdom
• Public Policy Offices
• 1 - 100 Employee

• Project Support Officer

  • Mar 2021 - Present

  Project Support Officer on the Regional Integration Strategy for Yorkshire and the Humber. Providing administrative support for the Strategic Migration Partnership, working with a wide variety of stakeholders, including voluntary and community sector, and local and national government, to support the region's commitment to the integration of refugees and asylum seekers. Providing research on project delivery in the region. Developing strategies and actions in response to consultations with key players in the refugee and asylum seeker sector. Working closely with individuals with lived experience to ensure their views are reflected in regional strategy and policy. Promoting the strategy through social media and digital comms, as well as meetings and presentations with regional partners. In addition, providing operational support to the many facets of Migration Yorkshire's work. Supporting on events and festivals celebrating integration in the region. Administrating forums which discuss and develop integration, including minute taking, venue booking and arrangement, organising hybrid solutions to attendance, collating agendas and action logs, maintaining mailing lists and providing data protection agreements. Show less



Leeds City Council

• Government Administration
• 700 & Above Employee

• Administrator

  • Jan 2020 - Mar 2021

  Administrator at Duty and Advice at Leeds Children's Services. Acting as first point of contact for those making referrals to Children's Social Work Services across the Leeds Metropolitan area. Liaising with social workers about concerns and working closely with local services including schools, police and health to assess and make key decisions about referrals into the service. Recording minutes on MARAC referrals and violent incidents, maintaining data systems involving large amounts of secure information and records. Handling pay and monitoring work hours of additional duty social workers. Show less



English's COOL

• Italy
• Business Skills Training
• 1 - 100 Employee

• English Language Teacher

  • Oct 2018 - Sep 2019

  Delivering focused Callan method English teaching to Adult and Student learners, supporting out-of-office education at schools and participating in meet-ups and group chat sessions to improve language skills. Delivering focused Callan method English teaching to Adult and Student learners, supporting out-of-office education at schools and participating in meet-ups and group chat sessions to improve language skills.



Leeds City Council

• Government Administration
• 700 & Above Employee

• Project Support Officer

  • Apr 2018 - Oct 2018

  Organising learning events to promote good practice in Children's Services among local authorities. Hiring rooms and catering providers for the event. Contacting senior leaders and practitioners in Children's Services to help deliver topics. Taking details, maintaining contacts and promoting future events among workers from other local authorities in the UK and abroad. Arranging visits for international colleagues to Children's Services, organising talks, transport and catering for their visit. Planning national conferences for directors from other local authorities. Monitoring social media and promoting our events and resources on Twitter. Maintaining and advising on website development. Show less

• Administrator

  • May 2017 - Apr 2018

  Taking phone calls for the Activity centre, including bookings for school and third party groups, birthday parties and other events, booking out the conference room and facilities. Taking payments and updating financial records with income and expenditure, including maintaining the monthly budget projections and submitting staff overtime pay. Helping to organise open activity days and youth funded sessions. Writing funding bids, creating feedback reports on events. Marketing duties including social media on Facebook and Twitter, creating print copy, renting billboards. Maintaining contact with councillors, partner organisations and funding suppliers. Show less

• Administrative Assistant

  • Nov 2015 - Apr 2017

  Administrative work, including sending letters to clients and professionals, maintaining detailed digital records on the Mosaic and Frameworki systems, scanning and shredding sensitive documents, ordering case-files from the records department, as well as organising and cataloguing newly created files. Booking meetings between professionals and contacts between families and the Aireborough One Stop Centre, hiring transport for clients, general proof checking and case file checks on behalf of social workers. Receiving calls for the office and taking messages for social workers. Show less



Capita

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Call Centre Operative

  • Oct 2014 - Nov 2015

  My duties at Capita involve taking customer calls and solving a variety of problems. These included tracking deliveries for customers, placing new orders, looking up and placing refund and exchanges, and transferring customers to a variety of stores and departments. I have also recently helped train new comers to the role, either by letting them listen in on my calls, or providing side-by-side coaching through their own. My duties at Capita involve taking customer calls and solving a variety of problems. These included tracking deliveries for customers, placing new orders, looking up and placing refund and exchanges, and transferring customers to a variety of stores and departments. I have also recently helped train new comers to the role, either by letting them listen in on my calls, or providing side-by-side coaching through their own.