Experience

CCEA

• Education Administration Programs
• 200 - 300 Employee

• Operations Business Manager

  • Mar 2012 - Present

  Strategic and operational direction of CCEA's examination & assessment operations;Risk management;Business process reengineering and system modernisation;Change management;Budget management;Performance management of 75-150 staff;

• Interim Director Corporate Services

  • Oct 2013 - May 2015

  Strategic direction of CCEA's Human Resource Services and Facilities Management in an organisation of 378 employees.



South Eastern Education and Library Board

• Education Administration Programs
• 1 - 100 Employee

• Area Business Manager

  • Jul 2007 - Mar 2012

  Responsible for:Strategic and operational delivery of transport services in SE region; Service improvement and strategic rationalisation; Management of £18m budget;Contract management of: Translink schools contract - £9m p.a.; private hire transport- £2m p.a.; vehicle maintenance contract £2m p.a.. Facilities management; Vehicle specification and procurement; Performance management of 350+ staff;Service improvement and customer satisfaction in a statutory, legislative and regulatory environment. Show less

• Deputy Manager Operations

  • Mar 2004 - Jun 2007

  Responsible for: operational delivery of transport services in North Down and Ards areas; service improvement and strategic rationalisation; Contract Management for Translink schools contract - £9m annually. Contract Management for private hire transport- £2m annually. Performance management of 150+ staff;service improvement and customer satisfaction in a statutory, legislative and regulatory environment.

• Human Resources Officer

  • Mar 2003 - Feb 2004

  Terms & conditions of employment;Staff welfare / sickness absence; Equality monitoring;Article 55 equality review;Performance management;Employee relations.