Experience

UK Credit

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Underwriter Team Leader

  • Jul 2017 - Present

• Underwriter

  • Oct 2015 - Jul 2017



Barclays

• United Kingdom
• Financial Services
• 700 & Above Employee

• Operations Specialist

  • Nov 2010 - Oct 2015

  Activities that include: - • Money handling • Record keeping and administration • Support the delivery of exceptional customer service through the counter • Identify complex customer requirements and sales opportunities • Identify and address their needs and assist Barclays in the achievement of its plan • Administering and servicing ATM and other self service machines • Supporting management by undertaking branch manager duties • Acting as a stand in branch manager… Show more Activities that include: - • Money handling • Record keeping and administration • Support the delivery of exceptional customer service through the counter • Identify complex customer requirements and sales opportunities • Identify and address their needs and assist Barclays in the achievement of its plan • Administering and servicing ATM and other self service machines • Supporting management by undertaking branch manager duties • Acting as a stand in branch manager when the manager is away from the branch • Responsible for delivering and communicating key messages to my team • Acting as a role model to my colleagues and demonstrating good practices • Educating and mentoring new colleagues • Liaising with other business sectors to ensure all customer queries are resolved • Managing the Cashier team • Maximising customer satisfaction • Improving overall branch performance • Operational compliance standards are adhered to • Identifying complex and non-standard customer requirements and sales opportunities

• Cashier

  • May 2006 - Nov 2010

  Activities that include: - • Managing customer’s expectations • Identifying customer needs • Supporting management in training new colleagues • Supporting personal bankers by booking appointments • Foreign transactions and currency