Experience

HBS Solutions, Inc.

• United States
• Facilities Services
• 1 - 100 Employee

• Director of Operations

  • Apr 2023 - Present

  Edgewater, Maryland, United States



Thos. Somerville Company & The Somerville Bath & Kitchen Store

• Wholesale
• 100 - 200 Employee

• Branch Manager

  • May 2021 - Apr 2023

  Forestville, Maryland, United States



Ferguson

• United States
• Wholesale
• 700 & Above Employee

• Branch Manager

  • May 2019 - May 2021

  White Plains, Maryland, United States

• Inside Sales

  • Nov 2014 - Apr 2019

  White Plains, MD - Serves as an inside sales contact for commercial and mechanical plumbing contractors in the DC, Virginia, and Maryland region - Accurately process customer requests such as daily orders, quotes, product submittals, and job site deliveries in a timely manner - Customer Relationship Management - New Business Development - Maximizing Profitability - Responsible for daily sales for 20-30 accounts regularly - Monthly sales of over $400K



BFP SERVICES

• Sales Representative

  • Mar 2014 - Oct 2014

  Owings, MD • Knowledge of dry, wet, deluge and pre-action sprinkler systems. • Knowledge of fire pumps, backflows, air compressors, hose valves, pressure reducing valves, standpipes & zone controls. • Conduct site visits to determine type of life safety system and whether they need servicing quarterly, bi-annually or annually. • Draft proposals for inspection work and service contracts. • Cold call commercial and residential locations to increase business. • Work closely with fire alarm… Show more • Knowledge of dry, wet, deluge and pre-action sprinkler systems. • Knowledge of fire pumps, backflows, air compressors, hose valves, pressure reducing valves, standpipes & zone controls. • Conduct site visits to determine type of life safety system and whether they need servicing quarterly, bi-annually or annually. • Draft proposals for inspection work and service contracts. • Cold call commercial and residential locations to increase business. • Work closely with fire alarm, backflow, fire extinguisher and kitchen hood technicians to provide a single source for all life safety system customers. • Knowledge of National Fire Protection Association (NFPA) codes: NFPA 25 & NFPA 13 Show less



Enterprise Mobility

• United States
• Travel Arrangements
• 700 & Above Employee

• Branch Manager

  • Jun 2006 - Feb 2014

  Annapolis, MD •Manage the efforts of branch employees in providing a high level of customer service, achieved customer service level of at least 88% (completely satisfied) versus a company average of 81%, seven out of the last ten months, by managing the rental counter, customer flow, and telephone service, as well as training by example. •Develops and tracks marketing schedules to new and existing corporate accounts. •Ranked in the Top 15 in daily rate growth for corporate accounts in fiscal year… Show more •Manage the efforts of branch employees in providing a high level of customer service, achieved customer service level of at least 88% (completely satisfied) versus a company average of 81%, seven out of the last ten months, by managing the rental counter, customer flow, and telephone service, as well as training by example. •Develops and tracks marketing schedules to new and existing corporate accounts. •Ranked in the Top 15 in daily rate growth for corporate accounts in fiscal year 2012 with 11.5% growth. •Managed 5th largest store in the Baltimore divisions (220 cars) with 7% growth in the past fiscal year. •Directed branch performance consistently ranked in the top 20 of 50 branches in four core areas: employee development, customer service, fleet growth, and profitability. •Develop, plan and actively participate in branch sales and marketing efforts to increase and improve business and was recognized for top 5 profit performance for fiscal year 2012. •Use initiative, independent judgment, discretion, and decision-making skills to perform a variety of duties and solve problems. Some examples include: approving rate deviations, approving extensions of rental tickets without deposits or where customer is delinquent, determining when to retrieve cars if customers are overdue, approving money order deposit rentals and unusual credit card and rental requests, and approving write-offs. •Continuous analysis of current office and corporate practices to create internal efficiencies. •Supervise, mentor, train, coach, evaluate and develop staff of at least 5 employees at any given time. •Provide continual feedback regarding employee performance; meet with personnel to monitor sales goals and overall performance. •Manage branch receivables, including negotiating payment plans, collecting difficult accounts receivables, preparing write-offs for uncollectible accounts, and recommending accounts for referral to collection. Show less