Experience

Coast Professional, Inc.

• Financial Services
• 200 - 300 Employee

• Senior Manager

  • Jul 2010 - May 2015

  *Provide guidance and leadership to subordinate supervisors *Develop, lead, and mentor team members to reinforce skills and increase department effectiveness. *Oversee staff productivity to ensure maximum productivity is achieved in addition to creating and adjusting strategies for performance. *Perform monthly tracking of both the team and individual production. *Assist in the interviewing and hiring of employees with aptitude for success within the industry. *Ensure legal… Show more *Provide guidance and leadership to subordinate supervisors *Develop, lead, and mentor team members to reinforce skills and increase department effectiveness. *Oversee staff productivity to ensure maximum productivity is achieved in addition to creating and adjusting strategies for performance. *Perform monthly tracking of both the team and individual production. *Assist in the interviewing and hiring of employees with aptitude for success within the industry. *Ensure legal compliance with federal, state, company, and client regulations, including detailed knowledge of FDCPA. Show less



Windham Professionals Inc.

• United States
• Financial Services
• 200 - 300 Employee

• Collection Manager on Department of Education

  • Oct 2009 - Jun 2010

  East Aurora, NY *Direct, lead, train and motivate a group of collectors on the timely collections of accounts. *Assess in the training needs and effectively coach and mentor to ensure the staff is knowledgeable and developing. *Ensure company changes are clearly communicated and completed by the staff. *Keep monthly tracking of the team and individuals to ensure production goals are obtained and exceeded. *Perform due diligence and collection activities on delinquent accounts by providing borrowers… Show more *Direct, lead, train and motivate a group of collectors on the timely collections of accounts. *Assess in the training needs and effectively coach and mentor to ensure the staff is knowledgeable and developing. *Ensure company changes are clearly communicated and completed by the staff. *Keep monthly tracking of the team and individuals to ensure production goals are obtained and exceeded. *Perform due diligence and collection activities on delinquent accounts by providing borrowers with information on the consequences of default, and providing them with reasonable solutions to resolve their accounts. *Participated in weekly meetings with upper management to develop strategies for increased performance across the company. Show less



ConServe

• United States
• Financial Services
• 200 - 300 Employee

• Collection Supervisor

  • Aug 2008 - Oct 2009

  Fairport, NY *Correspond extensively with customer relative to resolving delinquent student loan debts *Consistently exceeded company goals and expectations *Participated in establishing procedure and guidelines for new lines of business *Mentored new agents on the floor to ensure they were confident of processes and procedures used daily



Pioneer Credit Recovery - A Navient Company

• Financial Services
• 100 - 200 Employee

• Accounts Receivable Supervisor

  • Jan 2005 - May 2008

  Perry, NY *Regularly exceeded minimum performance requirements and goals *Adhered to strict policies and procedures *Using internet tools to find consumers contact information *Entering payment information for consumers to ensure accurate and timely processing of payments