Experience

Massachusetts General Physicians Organization (MGPO)
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Training Lead

  • Nov 2018 - Present


Massachusetts General Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Senior Training Specialist

  • Mar 2009 - Present

  Facilitate training courses and create and maintain training course documentation. Comprehensive database management to support training coordination for all staff. Act as lead on formal employee recognition programs to promote employee satisfaction and moral. Assist with new training development initiatives to move business forward and reach organizational overarching goals. Facilitate training courses and create and maintain training course documentation. Comprehensive database management to support training coordination for all staff. Act as lead on formal employee recognition programs to promote employee satisfaction and moral. Assist with new training development initiatives to move business forward and reach organizational overarching goals.



Bay State College

• United States
• Higher Education
• 1 - 100 Employee

• Assistant Director of Admissions

  • Oct 2007 - Jul 2008

  Contacted interested future students to set up an interview and tour of campus.Guided students though the enrollment process, the financial aid process, and continued contact through invitations to college events. Performed data entry, filing, phone calls, and all general office duties. Contacted interested future students to set up an interview and tour of campus.Guided students though the enrollment process, the financial aid process, and continued contact through invitations to college events. Performed data entry, filing, phone calls, and all general office duties.



Lease and Rental Management

• Regional Account Manager

  • Dec 2005 - Oct 2007

  Managed business accounts of affiliated dealerships up to one million dollars. Conversed with dealers on a daily basis to collect bank information, payments,and maintained rapport with owners. Requested dealerships to be audited and checked on status of automobile titles. Confirmed dealerships possessed appropriate insurance coverage and offered Lease and Rental Management's insurance. Also held a customer service role for retail consumer loans. Responsibilities for this position were: creating payment plans for customers, collecting contact and bank information, answering questions, and resolving problems. Show less



Hampton Inn

• United States
• Hospitality

• Guest Service Agent

  • Dec 2004 - Dec 2005

  Front desk agent checked guests in/out, assigned rooms, collected payments, answered phones, reserved reservations, explained hotel amenities and services to guests, provided superior customer service, and prepared special rooms for Hilton Honors members,. Managed hotel while working alone. Double checked all reservations and status of comfort and condition of rooms. Logged and communicated day to day information/events with other staff members. Front desk agent checked guests in/out, assigned rooms, collected payments, answered phones, reserved reservations, explained hotel amenities and services to guests, provided superior customer service, and prepared special rooms for Hilton Honors members,. Managed hotel while working alone. Double checked all reservations and status of comfort and condition of rooms. Logged and communicated day to day information/events with other staff members.