Experience

Ashley James Group

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Recruitment Consultant

  • May 2022 - Present



Acorn Insurance and Financial Services Limited

• United Kingdom
• Insurance
• 300 - 400 Employee

• Sales Associate

  • Jun 2018 - Aug 2021

  Apart of the Young Drivers Telematic Department (Left current role to travel around the world)- Inbound and outbound call taking on new business, attending to existing clients and also retaining business as well as upselling add on products for customer satisfaction.- Meeting and excelling monthly KPI targets and internal compliance audits.- Working collectively as a team to ensure the highest levels of productivity are achieved ensuring the highest level ofcustomer service is provided to all types of clients.- Conducting administration tasks between calls ensuring diary’s and internal workload is up to date. - Creating new business, providing service to existing clients, renewing and retaining exciting business and assisting general enquiries.- Using numerous Microsoft office products such as Excel to complete daily and monthly spreadsheets internally to distribute amongst management, company directors and external partners.- During Covid 19 pandemic, also took on the role of Team Leader as well as complete my own workload due to low staffing levels whilst providing high levels of quality work throughout.



Thomas Cook Group plc

• Travel Arrangements
• 700 & Above Employee

• Travel Consultant

  • Oct 2015 - Jul 2018

  - Assisting clients with highest levels of service ensuring I meet the needs and wants a client is looking for. - Upselling different types of products to enhance the clients experience (holiday) to ensure we as a company are exceeding client expectation.- Completing daily diary work, email communication in house and externally, sourcing the best deals for clients. - Dealing with numerous international companies to get the most competitive deals for customers.- Dealing with high levels of currency in Foreign Exchange daily from all over the world and producing excellent profit and margin throughout. As well ensuring security procedures are followed properly for the safety of myself and others. - Working hard as a team with a competitive edge to produce the highest levels of productivity.- Being Anti Money Laundering Compliant as well as completing monthly training modules.



Compass Group

• United Kingdom
• Food and Beverage Services
• 700 & Above Employee

• Bartender

  • Apr 2013 - Sep 2017

  - Server and bar tender through my time with compass at corporate events including Aintree Racecourse where I have provided service to existing Royal Family members. - Taking and completing orders in a quick and professional manner - Dealing with the general public and high valued clientele. - Organising events and ensuring rooms and decor are set up, as well as meeting and greeting different types of clients. - Processing high levels of cash before, during and after shift work.



DG Football and Sports Coaching

• Sports Coach

  • Jun 2015 - Aug 2016

  - As a football/sports coach I am a person who can bring the best out of others. - I organised events, drills, exercises, and games for children aged from 3 years up to 16 years in football and other sports. -I provided sessions where children finished the sessions feeling that they have improved on a particular skill. - I have working with groups of children up to 30, to one on one sessions. I have high levels of drive and determination to see people learn and develop their skills. -Planning and organising is key to holding sessions as I have to make sure the area is safe and efficient enough for children. I participated at Primary and Secondary schools.



All star coaching

• Football Coach

  • Sep 2015 - May 2016

  – Created and attended football sessions in Primary schools throughout Liverpool. - Here there was a real focus on creating proactive session in Physical Education. I have provided coaching sessions with the intention to improve and develop skills and give children the basic understanding of how football works. - I have conducted sessions as part of a team and individually.- Creating a fun and educational environment for both coaches and children to enjoy whilst ensuring sessions are complete