Experience

Mobile Generation - Verizon Premium Retailer

• Wireless Services
• 1 - 100 Employee

• Director Of Operations

  • Jan 2010 - Present

  Responsibilities• Manage operations for entire company (28 locations, 100+ employees)• Invoice correction and commission payout reconcilliation for all employees• Inventory management and loss prevention for all locations• Manage weekly cash deposits and monthly reconciliations for all locations• Weekly budgets for all locations and hour distribution based on sales performance• Monitoring and management of marketing campaigns to drive customer traffic for all locations• Monitoring and management of all utility accounts and maintenance needs for all locations• Increased sales and profit in territory by creating and achieving monthly KPI goals derived from month over month and year over year growth• Recruiting, interviewing, hiring, and training for all locations and positions in territory• Performance reviews and employee improvement for all positions within territory• Well acquainted with technologies and systems regarding operational management such as Microsoft Word, Microsoft Excel, Google Drive, etc. as well as retail POS systems.• Honored numerous times for achievements in personal and territory sales results• Highly detailed orientedCustomer Service• Numerous oral and written compliments from customers regarding positive customer serviceJob Progression• Originally hired as Sales Associate then promoted to Store Manager, then Multi-Store Manager, then District Manager, then Corporate Operations Manager, prior to becoming Director of Operations



The Guitar Center Company

• United States
• Retail
• 700 & Above Employee

• Department Manager

  • Mar 2008 - Aug 2009

  Responsibilities• Managed a department within the retail location with 10+ employees• Increased sales and profit in department by achieving monthly KPI goals and reducing loss• Managed daily cash deposits for department• Responsible for inventory management and loss prevention within department• Responsible for performance reviews and employee improvement for all employees within departmentSales• Excels in all sales fields specifically commission based sales• Well acquainted with technologies and systems regarding retail sales• Honored numerous times for achievements in personal and department sales resultsCustomer Service• Numerous oral and written compliments from customers regarding positive customer serviceJob Progression• Originally hired as Sales Associate then promoted to Department Manager



Radio Shack

• United States
• Retail
• 200 - 300 Employee

• Sales Associate

  • Jun 2005 - Jan 2008

  Responsibilities• Responsible for personal retail sales and assisting customer's with their needs• Responsible for inventory management and loss prevention within location• Managed daily cash deposits for locationSales• Excels in all sales fields specifically commission based sales• Well acquainted with technologies and systems regarding retail sales• Honored numerous times for achievements in personal retail salesCustomer Service• Numerous oral and written compliments from customers regarding positive customer service• Honored numerous times for achievements in customer service



Lorain County Community College Stocker Arts Center

• Front of House/Backstage Operator

  • Oct 2003 - Jul 2005

  Responsibilities• Assisted patrons with their needs during theatrical performances• Operated transactions within box office and concession departments• Constructed and operated theatrical sets for performances• Operated fly rail and light/sound board throughout theatrical performancesCustomer Service• Numerous oral and written compliments from customers regarding positive customer service Responsibilities• Assisted patrons with their needs during theatrical performances• Operated transactions within box office and concession departments• Constructed and operated theatrical sets for performances• Operated fly rail and light/sound board throughout theatrical performancesCustomer Service• Numerous oral and written compliments from customers regarding positive customer service



Regal

• United States
• Entertainment Providers
• 700 & Above Employee

• Assistant Manager

  • Feb 2001 - Jun 2004

  Responsibilities• Assisted managing a 20 screen movie theater with 50+ employees• Increased sales by training employees in sales strategies and techniques• Responsible for recruiting, interviewing, and training for all areas of employment within the theater• Responsible for the operation and maintenance of the projection booth Customer Service• Numerous oral and written compliments from customers regarding positive customer serviceJob Progression• Originally hired as Concessionist then promoted to Assistant Manager