Experience

A2 Federal
• United States
• Defense and Space Manufacturing
• 1 - 100 Employee
• Human Resources Manager

  • Mar 2021 - Present


Openaire

• United States
• Leasing Residential Real Estate
• 1 - 100 Employee

• Restaurant Server

  • Jul 2018 - Dec 2019

  After completing the opening of The Nomad, I was transferred to The Line, their sister hotel, to open Openaire. Openaire was a new restaurant being opened by famed 2 michelin star chef Josiah Citrin. With this being my second restaurant opening in a year I was made a lead server and helped with the setup and flow of the restaurant as well as maximizing efficiency. After completing the opening of The Nomad, I was transferred to The Line, their sister hotel, to open Openaire. Openaire was a new restaurant being opened by famed 2 michelin star chef Josiah Citrin. With this being my second restaurant opening in a year I was made a lead server and helped with the setup and flow of the restaurant as well as maximizing efficiency.



The NoMad

• Cyprus
• Graphic Design

• Restaurant Server

  • Jan 2018 - May 2018

  Moved to Los Angeles to help open the new Fine-Dining restaurant The Nomad. The Nomad is owned by 3 michelin star chef Daniel Humm whom also was awarded the best restaurant, Eleven Madison Park, in the world in 2017. While working there I was trained in the highest quality of formal dining and proper service etiquette. Moved to Los Angeles to help open the new Fine-Dining restaurant The Nomad. The Nomad is owned by 3 michelin star chef Daniel Humm whom also was awarded the best restaurant, Eleven Madison Park, in the world in 2017. While working there I was trained in the highest quality of formal dining and proper service etiquette.



Knight's Inc (Knight's Super Foods)

• Human Resources Generalist

  • Jan 2016 - Oct 2017

  Provide leadership, consultation, and support on HR initiatives in the areas of employee relations, administration, performance management, and legal compliance. Implement HR and company policies and programs, and assist managers and employees with HR issues including performance, development, and culture building activities. • Create and maintain new hire and personnel files/Maintain all DHS, DWS, and DOL paperwork • Conduct benefits administration including claims resolution, change reporting, approving invoices for payment, and communicating benefit information to employees • Support process and maintenance of payroll records for over 300 employees • Provide legal advice to management related to employee termination • Maintain compliance with all federal and state regulations • Responsible for all employee relations counseling Accomplishments  Cut payroll by $500K from 2012 to 2013  Created and developed Employee Handbook and Safety Manual Show less



Glass House Tavern

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Front of House Server

  • Nov 2013 - Dec 2015

  Work in a fast paced environment where customer service and multi-tasking is a must. Front of the house server with a 10 table section in the heart of the theatre district. Emphasis on time-management and being able to handle high levels of stress while maintaining a positive attitude to the clientele and the staff. Must maintain constant communication with all co-workers at all time . Work in a fast paced environment where customer service and multi-tasking is a must. Front of the house server with a 10 table section in the heart of the theatre district. Emphasis on time-management and being able to handle high levels of stress while maintaining a positive attitude to the clientele and the staff. Must maintain constant communication with all co-workers at all time .

• Human Resources Generalist

  • Jul 2010 - Sep 2014

  Provide leadership, consultation, and support on HR initiatives in the areas of employee relations, administration, performance management, and legal compliance. Implement HR and company policies and programs, and assist managers and employees with HR issues including performance, development, and culture building activities. • Create and maintain new hire and personnel files/Maintain all DHS, DWS, and DOL paperwork • Conduct benefits administration including claims resolution, change reporting, approving invoices for payment, and communicating benefit information to employees • Support process and maintenance of payroll records for over 300 employees • Provide legal advice to management related to employee termination • Maintain compliance with all federal and state regulations • Responsible for all employee relations counseling Accomplishments  Cut payroll by $500K from 2012 to 2013  Created and developed Employee Handbook and Safety Manual Show less



Cafe Dufrain

• Restaurants
• 1 - 100 Employee

• Shift Manager

  • Jun 2008 - Jul 2010

  Front House Manager, responsible for customer relations and wait staff service, inventory, cash drawer handling, and sales reports. • Recruited, trained, scheduled, and evaluated 10 wait staff, bartenders, and hostesses • Oversaw daily operations, focused on front-end activities • Resolved escalated customer service issues/Assumed General Manager role as necessary • Demonstrated excellent guest services and people skills, including an outstanding ability to deal effectively with problematic situations and develop rapid customer rapport • Trained employees and monitored and reported on production flow • Conducted staff training on effective sales strategies during wine tasting events • Opening and closing the restaurant and bar/Bank deposits Accomplishments  Coordinated large group events, including weekly wine tasting event for over 100 attendees; coordinated with over 10 vendors to feature a different weekly product  Grew restaurant revenues through staff accountability and improved customer service, 2009  Contained costs through appropriate resource allocation  Maintained 100% staff retention rate Show less



Loca Luna

• United States
• Consumer Services
• 1 - 100 Employee

• Head Server

  • Oct 2006 - Jan 2008

  Professional food server responsible for customer service and training new associates. • Managed and trained 8 servers per shift; evaluated performance and provided action plans to reduce deficiencies/Assumed additional role of Floor Manager • Completed all necessary end-of-day financial documentation; decision-maker on all customer service issues • Featured wine, appetizer, and entree specials Accomplishments  Selected Server for appearance with Rachel Ray on Food Network's Tasty Travels show Show less



Knight's Inc. (Knight's Super Foods)

• Assistant Manager

  • Jan 2004 - Sep 2006

  Charged with assisting the Store Manager in effectively running the store; motivated and developed team to achieve a high standard of customer service in order to minimize costs and maximize the sales and profitability of the store. • Worked closely with over 20 vendors to coordinate product purchasing, merchandising, product placement, end-cap promotions, shelf location, and special promotions • Ensured store compliance with corporate plan-o-grams and advertised sales • Accountable for all product pricing, introducing new product lines, vendor negotiation for favorable price points, product placement, and coordinating vendor promotions • Participated in quarterly food shows to review new products Accomplishments  Recipient of numerous food show awards for various internal grocery departments  Selected to direct operations of tobacco outlets within 3 grocery store locations, generating 15% of overall grocery annual revenues  Recruited, trained, scheduled, and evaluated 150 staff for grocery store, generating $16M in annual sales  Personally increased stores profit margin by 3% year-over-year  Achieved highest tobacco sales growth in company history with 200% increase 2004 - 2005 Administrative Staff Show less


The Village Grille
• Germany
• Restaurants
• 1 - 100 Employee
• Server

  • 2000 - 2004


Knight's Inc. (Knights Super Foods)

• Office clerk

  • Apr 1997 - Jun 2000

  Accountable for all front-end operations, to include check cashing, customer service, and calculated and confirmed end of day sales. Accountable for all front-end operations, to include check cashing, customer service, and calculated and confirmed end of day sales.