Experience

Syntelligent Analytic Solutions, LLC

• United States
• Defense and Space Manufacturing
• 1 - 100 Employee

• Information Technology Support Specialist

  • Jul 2022 - Present

  Oversaw equipment and system operations, surveying for potential security vulnerabilities and upgrade needs. Demonstrated advanced product knowledge to solve customer issues. Served as first point of contact for incoming technical service calls and emails. Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements. Assisted customers with various types of technical issues via email, live chat and telephone. Delivered local and remote Tier 1 IT support for hardware and software to company personnel. Collaborated with technical staff to establish goals and objectives for system improvements and upgrades. Stayed abreast of latest software developments to enhance job knowledge. Show less



Palladion Signature Import (PSI) Limited

• United States
• Wholesale Import and Export

• Executive Assistant/Cyber Security Assistant

  • May 2021 - Jul 2022

  Maintained company confidence and protected business operations by keeping sensitive information confidential. Conducted research and collected and analyzed data to prepare reports and documents. Made travel arrangements to provide executives seamless and travel policy-approved business trips. Took detailed notes in meetings and disseminated information afterward. Maintained company confidence and protected business operations by keeping sensitive information confidential. Conducted research and collected and analyzed data to prepare reports and documents. Made travel arrangements to provide executives seamless and travel policy-approved business trips. Took detailed notes in meetings and disseminated information afterward.



Bear Mountain Ziplines

• United States
• Health, Wellness & Fitness

• Tour Guide

  • Feb 2018 - May 2021

  Developed guest relationships to achieve high level of satisfaction. Monitored visitors' activities to verify compliance with establishment, tour regulations and safety practices. Displayed strong public speaking and communication skills to facilitate high quality guest tours. Planned itineraries in accordance with weather forecasts and length of each tour. Greeted and registered visitors, issuing required identification badges or safety devices. Facilitated tours to groups of up to 12. Show less



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Airman Basic

  • Jun 2020 - Jul 2020

  Worked through high stress situations with a team from all over the nation, set with high motivation and a go to attitude, ready to work long hours every day. Worked through high stress situations with a team from all over the nation, set with high motivation and a go to attitude, ready to work long hours every day.