Experience

Spaghetti Warehouse

• Restaurants
• 1 - 100 Employee

• Restaurant Manager

  • Oct 2012 - Present

  Responsible for providing customer service in a high volume establishment. Oversee employee work in front and back of house to ensure compliance with company policies, regulations, and food safety guidelines. Complete restaurant opening and closing procedures and manage cash drawers and deposits. Produce monthly reports detailing sales trends and forecasts. Consistently exceed daily, weekly, and monthly sales targets while maintaining costs and keeping employee turnover low Responsible for providing customer service in a high volume establishment. Oversee employee work in front and back of house to ensure compliance with company policies, regulations, and food safety guidelines. Complete restaurant opening and closing procedures and manage cash drawers and deposits. Produce monthly reports detailing sales trends and forecasts. Consistently exceed daily, weekly, and monthly sales targets while maintaining costs and keeping employee turnover low



Smith and Wollensky

• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Manager

  • Mar 2006 - Sep 2010

  Trusted manager in a fine dining establishment, promoting the highest levels of customer service to an up scale clientele. Responsible for training new employees, maintaining high levels of customer service. Represented employees as a liaison to monthly management feedback sessions. Key member of an internal wine selection panel giving feedback on the selections of wine and spirits. Investigated and resolved customer inquiries and complaints in an empathetic manner. Trusted manager in a fine dining establishment, promoting the highest levels of customer service to an up scale clientele. Responsible for training new employees, maintaining high levels of customer service. Represented employees as a liaison to monthly management feedback sessions. Key member of an internal wine selection panel giving feedback on the selections of wine and spirits. Investigated and resolved customer inquiries and complaints in an empathetic manner.



Union Cafe

• United States
• Restaurants
• 1 - 100 Employee

• Supervisor

  • Jun 2003 - Oct 2006

  Trusted key employee with a wide variety of responsibilities including opening and closing of establishment. Responsible for supervision of team members. Gained progressive responsibility in an environment of diverse clientele while providing a wide range of food and beverage options. Trusted key employee with a wide variety of responsibilities including opening and closing of establishment. Responsible for supervision of team members. Gained progressive responsibility in an environment of diverse clientele while providing a wide range of food and beverage options.