Experience

UST Brands

• United States
• Wholesale
• 1 - 100 Employee

• Shipping Supervisor / EDI Coordinator

  • Jun 2014 - Present

  − Spearhead and oversee all day-to-day aspects of processing, shipping, and finalizing customer purchases and sales orders with a strong focus on assessing and investigating conflicts, determining strategies, and resolving personnel, warehouse, and carrier issues. − Verify and ensure that all processes, policies, and procedures are in compliance with required ship dates, vendor portal routes, and quality control standards. − Train, develop, and mentor staff to ensure achievement of goals and objectives, compliance with operational and safety procedures, and adherence to international shipping laws. − Cultivate and maintain strong business relationships with high-profile customers that include Amazon, Dicks Sporting Goods, LL Bean, REI, and Walmart. − Consistently recognized for excellence in job performance, effective time management, accuracy, critical thinking skills, strategic training, and overall quality enhancement.



National Parcel Logistics Inc.

• United States
• Truck Transportation
• 1 - 100 Employee

• Operations Manager

  • Aug 2000 - Dec 2013

  − Performed duties as Operations Agent, Service Manager, and Operations Manager with oversight for managing personnel, leading station operations and customer service staff, facilitating warehouse operations, and securing exceptional client service scores. − Supervised, delegated, and prioritized projects, analyzed projections, and met deadlines without compromising quality or performance. − Maintained strong customer base with minimal sales force, audited data entry for accuracy, compiled and maintained revenue reporting, monitored driver dispatching, and interacted with customers, staff, and vendors to ensure quality of services. − Collaborated with leadership in developing and implementing operational targets and goals. − Worked with clients to identify and resolve service gaps and warehouse performance inadequacies from the “customer’s perspective.” − Streamlined and improved operational efficiency, accuracy, proficiency, and productivity by applying forward-thinking initiatives, ideas, and procedures.



Danzas

• United Arab Emirates
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Import / Operations Agent

  • Aug 1995 - Aug 2000

  − Charged with ensuring accurate and timely processing of incoming correspondence and documents, inputting delivery orders and EIR#’s, releasing cargo at port, and providing exceptional customer service. − Completed audits of all certificates to ensure strict compliance with US Customs, industry regulations, and corporate guidelines



Burlington Air Express

• Service Manager

  • May 1987 - Jul 1995

  − Supervised all operational aspects of high-volume facility to include hiring and training of employees, staff scheduling, route assignments, workflow optimization, performance management, disciplinary actions, and upholding impeccable quality standards. − Reviewed, analyzed, and approved vendor invoices to certify accurate cost targets. − Prepared daily route manifests, checked-in freight, dispatched local pickups and deliveries, entered outbound shipment data, processed billings, and worked closely with customers and local brokers.