Experience

Shaw

• United States
• 100 - 200 Employee

• Managed Service Advisor

  • 2017 - Present

  Project Management of Managed Services SmartVoice Product implementation and sales engineering. - Leading multiple projects simultaneously under varying deadlines to ensure customer and business needs are met. - Collaborate with other departments and teams to ensure a smooth delivery. - Identify and define client needs and apply them to technical standards - Provide training and troubleshooting for customer needs. Project Management of Managed Services SmartVoice Product implementation and sales engineering. - Leading multiple projects simultaneously under varying deadlines to ensure customer and business needs are met. - Collaborate with other departments and teams to ensure a smooth delivery. - Identify and define client needs and apply them to technical standards - Provide training and troubleshooting for customer needs.



Rogers Communications

• Canada
• Telecommunications
• 700 & Above Employee

• Project Specialist

  • Sep 2014 - Mar 2016

  Project planning and job scheduling for wireless core networks.Reporting on project progress, deficiencies, and completion. Oversee and coordinate work order implementation, quality control, project closeout.Vendor and subcontractor management including tender offers, invoicing, and receiving.

• Network Technician

  • Jan 2006 - Sep 2014

  Led functional testing teams for 3G network launch, E911 phase 2 rollout, LTE network launch.Statistical analysis of overall network health.Creation and assigning trouble tickets.Troubleshooting and problem solving to resolve trouble tickets.