Experience

University of San Diego - Knauss School of Business

• United States
• Higher Education
• 1 - 100 Employee

• Academic Advisor for Business Programs

  • Jun 2023 - Present



University of San Diego

• United States
• Higher Education
• 700 & Above Employee

• Admissions Operations Specialist for the Office of Graduate Admissions

  • Sep 2021 - Jun 2023

  • Strongly utilizes a solutions oriented approach to resolve data processing issues that result in efficient process improvement solutions which service both graduate applicants and campus partners• Developed a modernized electronic admissions decisions system for the Office of Graduate Admissions and graduate applicants to maximize efficiency and accuracy across CRM databases; lead implementation trainings across department on new platform • Spearhead the annual application edits project with graduate departments and programs by partnering with USD’s database vendor (Liaison International); serve as lead contact with vendor in the Director’s absence• Serve as a vital link between campus partners and USD graduate programs by launching new applications to ensure an advanced high-quality experience for all constituents • Successfully adapt to new student application systems as well as generate data export during peak admission season while maintaining a high level of attention to detail and accuracy • Train and mentor newly hired admissions staff on office policies and procedures while building and maintaining constructive and collaborative relationships that support the overall goals of the office; co-hired and trained Federal Work Study Student Assistants when vacancies existed• Volunteer annually as Team Captain for the University’s Employee Giving Campaign which yielded a 100% Admissions Team participation rate for three years in a row• Support the Director of Graduate Admission with data collection, report auditing, and problem solving for accuracy based on University and FERPA required regulations • Maintain strong working relationship with OISS personnel while expanding my working knowledge of the Designated School Official duties by shadowing previous Assistant Director Show less

• Admissions Services Assistant for the Office of Graduate Admissions

  • Feb 2017 - Sep 2021

  • Teamed up to facilitate the annual application process for over 3,000 prospective graduate students in alignment with university policies and procedures and in compliance with accreditation standards; managed an accurate inventory of electronic records and data sets while maintaining constructive and collaborative relationships with prospective students by creating a positive rapport• Represented the Office of Graduate Admission at campus events and virtual college fairs by advising prospective students with any questions regarding the online application process and program requirements• Specialized in providing individualized admissions support for faculty/staff, deans, and administrators within all eight graduate departments; collaborated with these constituents to ensure applicants are applying to the appropriate academic programs• Provided individualized support between applicants and other university departments such as Financial Aid, Registrar, and Informational Technology Services, to ensure a high level of service by collaborating and problem-solving with those departments• Appointed to serve as the Admissions Representative for the Community of Human Resources; coordinated professional and educational activities to cultivate a sense of community between all university departments and to build relationships with fellow university colleagues Show less



SDSU Research Foundation

• United States
• Higher Education
• 400 - 500 Employee

• Homestay Coordinator

  • Jun 2014 - Jan 2017

  • Directed and oversaw the selection process of suitable homestay families for new international students, while ensuring that host availability, matching criteria, and student preferences were observed • Strengthened communication with students, agent/university representatives, and homestay families by implementing additional means of customer interaction; received compliments from participants and colleagues for going beyond the job description to ensure satisfaction • Designed and implemented homestay experience surveys for students and families; frequently interpreted and analyzed data to identify trends and formulated cultural solutions for both parties • Developed and integrated newsletters for homestay families containing updated information on hosting policies and procedures; prepared and led host education presentations at organized events for homestay families • Facilitated dialogues regarding culture shock and student life expectations in conjunction with coworkers; conceptualized, prepared, and carried out student graduation celebrations alongside colleagues • Partnered with ALI teaching staff to arrange special living accommodations for 75 Fulbright students and scholars • Maintained accurate participant databases by regularly analyzing, organizing, and updating vital information • Recruited, screened, and interviewed potential homestay families; collaborated with colleagues, families, and students in working through homestay challenges and cultural differences; counseled and arbitrated these crisis situations in a prompt and caring manner • Implemented change in application fee processing, resulting in 100% payment before student arrival • Undertook responsibility as on-call emergency support for international students, agencies/universities, and homestay families • Interviewed, coached, and supervised General Assistants with housing and homestay related tasks and events Show less



University of San Diego

• United States
• Higher Education
• 700 & Above Employee

• Graduate Assistant

  • Aug 2012 - May 2014

  • Advised students on study abroad possibilities and utilized the Studio Abroad Software to process applications • Mentored student inquiries regarding Macquarie University (Australia) and Auckland University of Technology (New Zealand) study abroad programs; reviewed and processed applications; advised for course selection • Hand selected to coordinate 20-25 undergraduate Peer Advisors; conducted two hour trainings each semester; matched prospective students with returned participants • Volunteered to lead as Second Year Experience (SYE) Enrollment Specialist; filtered application materials; answered questions as needed; organized application parameters and created course rosters • Served as first point of contact for international and domestic students • Familiarized international students with federal regulations for studying in the United States • Facilitated immigration check-in procedures and updated Sunapsis Software with vital international information Show less



Auckland University of Technology

• New Zealand
• Higher Education
• 700 & Above Employee

• International Centre Intern

  • Jun 2013 - Aug 2013

  • Served as an on-site course advisor for USD undergraduate students while providing a high-level of customer service and campus resources including city tours, living accommodations, and university cultural • Engaged with international students and supported their acclimation to school in New Zealand • Organized, managed, and created marketing materials for schools interested in sending their students to New Zealand • Created proposal requesting additional funding for the International Exchange Programme Show less



Saint Leo University

• United States
• Higher Education
• 700 & Above Employee

• Student Office Assistant

  • Aug 2008 - Aug 2012

  • Effectively interacted with a wide range of diverse, culturally varied individuals • Prepared and implemented student work schedules and verified work hours • Provided assistance for students with residental issues • Planned, coordinated and executed events • Managed the TV broadcast and advertisement station • Developed clientele and increased sales with advertisers and vendors • Effectively interacted with a wide range of diverse, culturally varied individuals • Prepared and implemented student work schedules and verified work hours • Provided assistance for students with residental issues • Planned, coordinated and executed events • Managed the TV broadcast and advertisement station • Developed clientele and increased sales with advertisers and vendors