Operations Support Specialist

• Jul 2023 - Present

Owner and Photographer

• Sep 2020 - Present

Senior Client Services Specialist

• 2022 - Mar 2023

Client Services Specialist

• May 2021 - Apr 2022

Valuations Region Manager

• Aug 2019 - May 2021

Valuations Jr. Region Manager

• Apr 2019 - Aug 2019

Customer Care Coordinator

• Sep 2017 - Apr 2019

Sales Associate

• Jun 2006 - Mar 2019

- Maintained a high performance record in terms of achieving goals, sales, and customer satisfaction. - Verified nightly deposits with the on-duty Director of Sales. - Solved customer concerns within jurisdiction and company policy in regards to merchandise returns, special orders, and promotional offers. - Followed the sales acronym “WINS” (Welcome, Interact, Note, Sell) to ensure every customer is getting the most out of their shopping experience and their associates. - Maintained a high performance record in terms of achieving goals, sales, and customer satisfaction. - Verified nightly deposits with the on-duty Director of Sales. - Solved customer concerns within jurisdiction and company policy in regards to merchandise returns, special orders, and promotional offers. - Followed the sales acronym “WINS” (Welcome, Interact, Note, Sell) to ensure every customer is getting the most out of their shopping experience and their associates.

Hotel Quality Assurance Consultant

• Oct 2016 - Sep 2017

Performed hotel brand standard audit inspections for multiple hotel client brands including but not limited to Red Roof Inn, Motel 6, Hard Rock Hotel and Rocksinos, and JW Marriott hotels. Performed hotel brand standard audit inspections for multiple hotel client brands including but not limited to Red Roof Inn, Motel 6, Hard Rock Hotel and Rocksinos, and JW Marriott hotels.

Assistant Front Office Manager

• May 2016 - Sep 2016

Member of Hurricane Rideout Team Member of Hurricane Rideout Team

Front Office Supervisor

• Sep 2015 - May 2016

Night Audit and Concierge Supervisor

• Apr 2015 - Sep 2015

Front Office Operations

• Aug 2014 - May 2015

Conducted daily hotel operations of the extended stay brand of IHG hotels for both the West Seneca and Amherst Staybridge Suites Hotels in the Buffalo-Niagara area. Conducted daily hotel operations of the extended stay brand of IHG hotels for both the West Seneca and Amherst Staybridge Suites Hotels in the Buffalo-Niagara area.

Front Office Manager

• May 2012 - Jul 2014

- Oversees daily guest service operations of a 113-suite extended stay property. - Effectively trains, follows up, and coaches all front desk agents, night auditors, along with the food and beverage department. - Interacts with guests within the hotel, being the first impression at check in to the last impression at check out. - Communicates all important sales news, front office operations announcements, and scheduling needs with front office staff. - Oversees daily guest service operations of a 113-suite extended stay property. - Effectively trains, follows up, and coaches all front desk agents, night auditors, along with the food and beverage department. - Interacts with guests within the hotel, being the first impression at check in to the last impression at check out. - Communicates all important sales news, front office operations announcements, and scheduling needs with front office staff.

Front Desk Agent and Night Audit

• Jun 2011 - May 2012

- Performed daily Front Desk Agent duties such as guest check-in/check out and authorizing credit card payments. - Made executive decisions in terms of correcting issues with guests stays should they arise. - Performed nightly accounting for the entire hotel and restaurant by performing night audit. - Prepared the hotel for the next business day by readying departing guests for check out. - Performed daily Front Desk Agent duties such as guest check-in/check out and authorizing credit card payments. - Made executive decisions in terms of correcting issues with guests stays should they arise. - Performed nightly accounting for the entire hotel and restaurant by performing night audit. - Prepared the hotel for the next business day by readying departing guests for check out.

Sales and Leasing Assistant

• Jan 2011 - Sep 2011

- Assisted sales person in both selling and leasing new and pre-owned vehicles, primarily General Motors product. - Utilized general automobile product knowledge to enhance customers’ buying experiences by explaining vehicle specifications. - Delivered new and pre-owned vehicles by performing necessary paperwork including bank contracts, DMV forms, and West Herr Contracts. - Performed final inspection of sold vehicles to ensure the vehicle being delivered to customers was serviced and… Show more - Assisted sales person in both selling and leasing new and pre-owned vehicles, primarily General Motors product. - Utilized general automobile product knowledge to enhance customers’ buying experiences by explaining vehicle specifications. - Delivered new and pre-owned vehicles by performing necessary paperwork including bank contracts, DMV forms, and West Herr Contracts. - Performed final inspection of sold vehicles to ensure the vehicle being delivered to customers was serviced and detailed to a complete satisfaction. - Complied with West Herr’s “Completely Satisfied” Customer Satisfaction Survey to ensure every customer was getting the absolute best customer service both the sales person and the assistant can offer. Show less - Assisted sales person in both selling and leasing new and pre-owned vehicles, primarily General Motors product. - Utilized general automobile product knowledge to enhance customers’ buying experiences by explaining vehicle specifications. - Delivered new and pre-owned vehicles by performing necessary paperwork including bank contracts, DMV forms, and West Herr Contracts. - Performed final inspection of sold vehicles to ensure the vehicle being delivered to customers was serviced and… Show more - Assisted sales person in both selling and leasing new and pre-owned vehicles, primarily General Motors product. - Utilized general automobile product knowledge to enhance customers’ buying experiences by explaining vehicle specifications. - Delivered new and pre-owned vehicles by performing necessary paperwork including bank contracts, DMV forms, and West Herr Contracts. - Performed final inspection of sold vehicles to ensure the vehicle being delivered to customers was serviced and detailed to a complete satisfaction. - Complied with West Herr’s “Completely Satisfied” Customer Satisfaction Survey to ensure every customer was getting the absolute best customer service both the sales person and the assistant can offer. Show less

Branch Customer Service Representative

• Apr 2010 - Jan 2011

- Provided financial customer service by performing withdrawals, deposits, balance transfers, payment processing, and check-cashing. - Verified customer’s identities using multiple methods such as signature display matching, driver’s license verification, and the Know Your Customer (KYC) Program. - Held responsibility of the organization and recording of vault cash totals, and till cash totals. - Adhered to both federal and company guidelines in compliance to till limits, check-cashing… Show more - Provided financial customer service by performing withdrawals, deposits, balance transfers, payment processing, and check-cashing. - Verified customer’s identities using multiple methods such as signature display matching, driver’s license verification, and the Know Your Customer (KYC) Program. - Held responsibility of the organization and recording of vault cash totals, and till cash totals. - Adhered to both federal and company guidelines in compliance to till limits, check-cashing limits, and CTR transactions. - Sold retail banking products such as deposit accounts, certificate of deposits, credit cards, and select credit accounts. Show less - Provided financial customer service by performing withdrawals, deposits, balance transfers, payment processing, and check-cashing. - Verified customer’s identities using multiple methods such as signature display matching, driver’s license verification, and the Know Your Customer (KYC) Program. - Held responsibility of the organization and recording of vault cash totals, and till cash totals. - Adhered to both federal and company guidelines in compliance to till limits, check-cashing… Show more - Provided financial customer service by performing withdrawals, deposits, balance transfers, payment processing, and check-cashing. - Verified customer’s identities using multiple methods such as signature display matching, driver’s license verification, and the Know Your Customer (KYC) Program. - Held responsibility of the organization and recording of vault cash totals, and till cash totals. - Adhered to both federal and company guidelines in compliance to till limits, check-cashing limits, and CTR transactions. - Sold retail banking products such as deposit accounts, certificate of deposits, credit cards, and select credit accounts. Show less

Front Desk Agent

• Jan 2010 - Apr 2010

- Utilized Hyatt’s DOS-based computer system to perform front desk operations such as check-in, check-out, room changes, and payment processing. - Assisted guests with region-related questions such as local attractions, accessible transportation, fine dining, and hotel amenities. - Brought customer concerns in terms of hotel quality to the attention of the Front Desk Manager or the Rooms Director for reconciliation. - Utilized Hyatt’s DOS-based computer system to perform front desk operations such as check-in, check-out, room changes, and payment processing. - Assisted guests with region-related questions such as local attractions, accessible transportation, fine dining, and hotel amenities. - Brought customer concerns in terms of hotel quality to the attention of the Front Desk Manager or the Rooms Director for reconciliation.