Quality Assurance Specialist

• Apr 2022 - Present

Quality Assurance Manager

• Jun 2018 - Apr 2022

Coordinate and handle all areas of operations including county criminal record searches, statwide criminal searches, sex offender searches, multi-jurisdictional searches, federal court searches, social security traces, quality assurance, vendor quality audits, civil record searches, employment and education verifications, drug tests and occupational health screening, professional references, professional license verifications, medical sanctions, global and terrorist searches, credit reports and… Show more Coordinate and handle all areas of operations including county criminal record searches, statwide criminal searches, sex offender searches, multi-jurisdictional searches, federal court searches, social security traces, quality assurance, vendor quality audits, civil record searches, employment and education verifications, drug tests and occupational health screening, professional references, professional license verifications, medical sanctions, global and terrorist searches, credit reports and bankruptcies, and motor vehicle reports. Show less Coordinate and handle all areas of operations including county criminal record searches, statwide criminal searches, sex offender searches, multi-jurisdictional searches, federal court searches, social security traces, quality assurance, vendor quality audits, civil record searches, employment and education verifications, drug tests and occupational health screening, professional references, professional license verifications, medical sanctions, global and terrorist searches, credit reports and… Show more Coordinate and handle all areas of operations including county criminal record searches, statwide criminal searches, sex offender searches, multi-jurisdictional searches, federal court searches, social security traces, quality assurance, vendor quality audits, civil record searches, employment and education verifications, drug tests and occupational health screening, professional references, professional license verifications, medical sanctions, global and terrorist searches, credit reports and bankruptcies, and motor vehicle reports. Show less

Recruiter Associate - Agency Relations

• May 2017 - Jun 2018

Hire the best every time! Prescreen and interview candidates for corporate clients. Work with staffing agencies to find the best candidates. Help some candidates obtain insurance licenses. Perform reporting and other duties. Hire the best every time! Prescreen and interview candidates for corporate clients. Work with staffing agencies to find the best candidates. Help some candidates obtain insurance licenses. Perform reporting and other duties.

Internal Quality Auditor

• Sep 2004 - Apr 2017

 Achieve and maintain ISO 9001:2015 and ISO 9001:2008 certification and registration  Locate, eliminate and mitigate organizational risks through internal audits, corrective actions, risk/preventive actions, vendor assessment testing, continual improvement initiatives, trend analysis, management review, phone monitoring, and operations audits  Ensure specified client criteria in the background investigation report performs as intended for the client through quality assurance testing… Show more  Achieve and maintain ISO 9001:2015 and ISO 9001:2008 certification and registration  Locate, eliminate and mitigate organizational risks through internal audits, corrective actions, risk/preventive actions, vendor assessment testing, continual improvement initiatives, trend analysis, management review, phone monitoring, and operations audits  Ensure specified client criteria in the background investigation report performs as intended for the client through quality assurance testing.  Train and test the competence of new employees on ISO 9001 and the Fair Credit Reporting Act (FCRA)  Continually progress through ongoing training in areas such as auditing risk, risk scoring and mitigation, root cause analysis, problem-solving, process flow and measurement, document control, information security management -ISO 27001, Plan Do Check Act, and corrective actions  Validated and reported criminal history reports in compliance with the FCRA, state laws, client requirements, and internal procedures. Show less  Achieve and maintain ISO 9001:2015 and ISO 9001:2008 certification and registration  Locate, eliminate and mitigate organizational risks through internal audits, corrective actions, risk/preventive actions, vendor assessment testing, continual improvement initiatives, trend analysis, management review, phone monitoring, and operations audits  Ensure specified client criteria in the background investigation report performs as intended for the client through quality assurance testing… Show more  Achieve and maintain ISO 9001:2015 and ISO 9001:2008 certification and registration  Locate, eliminate and mitigate organizational risks through internal audits, corrective actions, risk/preventive actions, vendor assessment testing, continual improvement initiatives, trend analysis, management review, phone monitoring, and operations audits  Ensure specified client criteria in the background investigation report performs as intended for the client through quality assurance testing.  Train and test the competence of new employees on ISO 9001 and the Fair Credit Reporting Act (FCRA)  Continually progress through ongoing training in areas such as auditing risk, risk scoring and mitigation, root cause analysis, problem-solving, process flow and measurement, document control, information security management -ISO 27001, Plan Do Check Act, and corrective actions  Validated and reported criminal history reports in compliance with the FCRA, state laws, client requirements, and internal procedures. Show less

Editorial Assistant for Risk & Insurance magazine

• Apr 2000 - Feb 2002

 Ensured magazine quality including writing quality, style consistency, and grammatical proofreading by editing articles, columns, graphics, and features before print and conducted first edit of columns.  Wrote feature articles  Compiled and wrote monthly departmental features  Ensured magazine quality including writing quality, style consistency, and grammatical proofreading by editing articles, columns, graphics, and features before print and conducted first edit of columns.  Wrote feature articles  Compiled and wrote monthly departmental features

Editor In Chief

• Jan 1997 - May 2000

 Tripled the size of the newspaper without expanding staff  Developed story ideas with staff and contributors  Created new layouts to attract reader interest  Tripled the size of the newspaper without expanding staff  Developed story ideas with staff and contributors  Created new layouts to attract reader interest

Sports Reporter for the Intelligencer Record

• Sep 1997 - Nov 1999

 Covered games and wrote articles for next day publication  Wrote feature stories  Wrote wrap-ups of games and box scores as necessary  Covered games and wrote articles for next day publication  Wrote feature stories  Wrote wrap-ups of games and box scores as necessary