Experience

AutoClaims Direct Inc. (ACD)
• United States
• IT Services and IT Consulting
• 1 - 100 Employee
• Vice President Operations, AutoClaims Direct (ACD)

  • Jan 2021 - Present


Property Damage Appraisers, Inc. (PDA)

• United States
• Insurance
• 100 - 200 Employee

• AVP of Operations and Sales

  • Nov 2018 - Nov 2020

  Western Region Western Region



CARSTAR Auto Body Repair Experts

• Motor Vehicle Manufacturing
• 400 - 500 Employee

• Insurance Director

  • Jun 2016 - Jun 2017

• Area Director of Operations

  • Feb 2014 - Jun 2016

  Oversight and responsibility of 26 locations for operations and delivery of the performance based platform across western region. Lead franchisee's to optimize store operations and to increase profitability performance. Oversee and lead new store integrations.Responsible for KPI performance, tracking and improvement.Manage P&L for 26 locationsResponsible to conduct store visits and remote calls.Create, implement, and execute action plansCustomer complaint management and resolution



Nationwide Insurance

• United States
• Insurance

• Claims Manager

  • Feb 2005 - Mar 2013

  Managed and accountable for the On Your Side Auto Repair Network with responsibility for driving and managing performance, quality, and customer service. Managed 15 On Your Side stores in Pennsylvania from 2003 to 2005. Managed 51 On Your Side stores in Arizona, Nevada, Montana, New Mexico and California. Managed MSO agreements and acted as liaison for MSO partnerships. Trained and coached field management and associates in all aspects of the On Your Side Auto Repair Network. Developed and implemented cross functional team building to improve cross discipline coordination. Partnered with sales teams and agents to supported/coordinated community events.

• Master Claims Representative

  • Feb 2002 - Feb 2005

  Investigate and resolved personal lines material/physical damage claims. Promptly and effectively handled to conclusion all assigned claims. Determined proper policy coverage to investigate, evaluate, and negotiate claims. Submitted severe incident reports, reinsurance reports, and completed estimates. Participated in preferred direct repair claims and prepared files for suit, trial, or subrogation. Partnered with Casualty, Bodily Injury, Subrogation and Arbitration to conclude claims. reports, reinsurance reports, and completed estimates. Participated in preferred direct repair claims and prepared files for suit, trial, or subrogation. Partnered with Casualty, Bodily Injury, Subrogation and Arbitration to conclude claims.



CIGNA Healthcare

• Hospitals and Health Care
• 700 & Above Employee

• Case Manager

  • Jun 2001 - Feb 2002

  Investigated, evaluated and brought to a final resolution short and long term benefits. Managed and accountable for short and long term benefits exclusively for UPS executive and pilots. Assessed the patient’s psychological and/or physical condition and discussed treatment options with physicians. Investigated, evaluated and brought to a final resolution short and long term benefits. Managed and accountable for short and long term benefits exclusively for UPS executive and pilots. Assessed the patient’s psychological and/or physical condition and discussed treatment options with physicians.