Experience

Stellar Innovations & Solutions, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• System Engineer

  • Nov 2022 - Present

  • Provide Telephone Customer Support for 1000 Users at the AFLCMC/WI Directorate • Customer Support includes hardware troubleshooting, service calls, replacing computer equipment, printer troubleshooting, installing various software • Deployment of Purebred & BlackBerry Encryption for iPhones and iPads • Provide support to the AFLCMC/WI Directorate Front Office • Establish and Troubleshoot Wi-Fi Issues for Users at the AFLCMC/WI Directorate • Created and resolved AFLCMC/WI trouble tickets through Remedy in an complete and timely manner • Access Active Directory for user account drive access • Setup users on Windows 10 Computers who have Inprocessed into the AFLCMC/WI Directorate • Establish and Troubleshoot MS Teams and Outlook 2016 Issues • Uses PowerShell to determine is computers are off or on the Air Force Network • Send users PED Agreements for AFLCMC/WI Equipment • Fill out AF Form DD1348 for DRMO Truck • GPC Card Holder for ordering all IT Equipment for the AFLCMC/WI Directorate Show less



Decypher

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• System Analyst III

  • Jun 2020 - Nov 2022

  • Provide Telephone Customer Support for 1000 Users at the AFRL/RY Directorate • Customer Support includes hardware troubleshooting, service calls, replacing computer equipment, printer troubleshooting, installing various software • Deployment of Purebred Encryption for iPhones and iPads • Provide support to the AFRL/RY Directorate Front Office • Establish and Troubleshoot Wi-Fi Issues for Users at the AFRL/RY Directorate • Created and resolved AFRL/RY trouble tickets in an complete and timely manner • Access Active Directory for user account drive access • Setup users on Windows 10 Computers who have Inprocessed into the AFRL/RY Directorate • Establish and Troubleshoot MS Teams and Outlook 2016 Issues • Uses PowerShell to determine is computers are off or on the Air Force Network • Send users PED Agreements for AFRL/RY Equipment Show less



CSI Oklahoma

• System Analyst III

  • Oct 2012 - Jun 2020

  - Serves as the initial point of contact for troubleshooting PC hardware and software, peripheral, and printer problems.- Applies understanding of computer software and hardware to resolve users' problems.- Receives telephone calls from users having problems using computer software and hardware or inquiring how to use specific software, electronic mail, and operating systems.- Determines whether problem is caused by software or hardware such as processor, hard disk, network cards, modem, printer, and cables.- Coordinates with other co-workers, or works with other specialists to determine problem and find solutions.- For common office automation software, writes or revises user training manuals and procedures, develops training materials such as exercises and visual displays, and trains users on software/hardware on site or in a classroom.-Serves as a technical lead for other Help Desk Specialists- Oversees the deployment and transition of Windows 7 to Windows 10 Computers for over 1,600 Laptops and Desktops Show less

• Help Desk Specialist III

  • Oct 2012 - Mar 2015

  -Imaged AF workstations and laptops Standard Desktop Configuration 3.4 (SDC 3.4). Also install applications and necessary drivers.•-Deploy, replace, move and configure workstations and laptops as well as notifying equipment custodian of equipment whereabouts.- Troubleshoot Laptop Wireless Issues for users- Provide customers with Help Desk support to include on-site and telephonic problem resolution for computer hardware, software, LAN/WAN and communication devices.- Deploy, replace, move and configure workstations and laptops as well as notifying equipment custodian of equipment whereabouts.- Replace printer toner cartridges. Troubleshoot and fix individual printer issues and enterprise wide print network problems.- Schedules and maintains record on IT equipment checkout. Provides necessary IT training.- Provide customers with Help Desk support to include on-site and telephonic problem resolution for computer hardware, software, LAN/WAN and communication devices.- Migrated 1,600 users from Outlook 2010 to Outlook 2013- Imaged and Deployed 60 Computers to the Taiwan Organization Show less



S4 Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Help Desk Specialist III

  • Sep 2012 - Oct 2012

  - Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware - Respond to queries either in person or over the phone. - Write training manuals - Train computer users - Maintain daily performance of computer systems - Respond to email messages for customers seeking help - Ask questions to determine nature of problem. - Walk customer through problem-solving process - Install, modify, and repair computer hardware and software - Run diagnostic programs to resolve problems - Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. - Install computer peripherals for users - Follow up with customers to ensure issue has been resolved - Gain feedback from customers about computer usage - Run reports to determine malfunctions that continue to occur Show less



Wright Field Child Development Center

• WPAFB, Ohio

• Nutrition Assistant

  • Jan 2001 - Sep 2012

  • Properly cook and portion food for 480 children three times daily • Conduct daily line checks to ensure proper sanitation procedures are followed • Performed as Manager when Kitchen Director is on vacation • Trained new employees on menus and recipes • Properly cook and portion food for 480 children three times daily • Conduct daily line checks to ensure proper sanitation procedures are followed • Performed as Manager when Kitchen Director is on vacation • Trained new employees on menus and recipes



MurTech Infrastructure Services

• Dayton, Ohio, United States

• PC Refresh Technician

  • Mar 2012 - Apr 2012

  • Replaced client’s old desktop with a new desktop • Re-image and reinstall desktop computers • Setup equipment for employee use, performing and ensuring proper installation of cable, operating systems, and appropriate software/hardware • Replaced both power cords and CAT5 network patch cable • Configure network properties and DNS ensure DNS set to automatic • Replaced client’s old desktop with a new desktop • Re-image and reinstall desktop computers • Setup equipment for employee use, performing and ensuring proper installation of cable, operating systems, and appropriate software/hardware • Replaced both power cords and CAT5 network patch cable • Configure network properties and DNS ensure DNS set to automatic