Michael Butler Jr.

Fraud Analyst at State Employees’credit Union
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Contact Information
us****@****om
(386) 825-5501
Location
Raleigh, North Carolina, United States, US

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Bio

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Credentials

  • Top 10 Rules for Highly Effective Leadership
    LinkedIn
    Jun, 2023
    - Oct, 2024

Experience

  • State Employees’credit Union
    • United States
    • Financial Services
    • 1 - 100 Employee
    • Fraud Analyst
      • Oct 2022 - Present

      - Responsible for the prevention and detection of potential fraud across all payment channels by reviewing clients accounts -Monitor debit card fraud alerts daily and take necessary action to protect clients and the bank -Provide support to the Operational and Business units of the organization on fraud related matters -Report risk information and findings to the immediate supervisor in a timely manner -Ensure information flow and deliverables are met to mitigate fraud by facilitating weekly calls with external card fraud analyst at processor -Responsible for maintaining knowledge of fraud situation in the industry Show less

  • United States Marine Corps
    • United States
    • Armed Forces
    • 700 & Above Employee
    • Platoon Sergeant
      • Jun 2021 - Present

      - Mentored and maintained accountability of Marines within the platoon, providing positive guidance for their personal and professional development- Planned and managed over 50 projects using project management concepts; established work breakdown structures and timelines, forecasted resources and supervised overall completion of projects- Assessed training needs and evaluated training effectiveness of platoon; assisted in the development of innovative teaching techniques and conducted professional development seminars- Managed the performance evaluation system for 30 personnel to identify promotion potential, required training, professional development and disciplinary issues.- Analyzed violations of organizational code of conduct and administered disciplinary actions in accordance with published regulations Show less

    • Supply Administration and Operation Specialist
      • Jan 2017 - Present

      - Design, plan, execute, control, and monitor supply chain activities with the objective of leveraging worldwide logistics.- Maintain and control essential supporting documentation to document major events in capital asset’s lifecycle from acquisition to transference.- Maintain accountability and operational state of over $2M worth of equipment.- Maintained status reports to provide management with updated information.-Enforced all safety regulations in accordance with OSHA requirements. Show less

  • First Citizens Bank
    • United States
    • Banking
    • 700 & Above Employee
    • Collections Specialist
      • Oct 2021 - Oct 2022

      -Manage and monitor client accounts including research and resolving and payment issues -Be primary point of contact to secure payment on delinquent accounts -Confer with customer by telephone and/or email in an attempt to determine reasons for overdue payment, reviewing terms of sales, service, or credit contract with customer -Research file and work with other departments to resolve billing issues while ensuring a high level of customer service -Record information about financial status of customer and status of collection efforts -Evaluate and standardize procedures to improve efficiency and ensure consistency -Must maintain confidentiality in all matters and handle all matters discretely Show less

  • Planet Fitness
    • Italy
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Member Services Associate
      • Aug 2019 - Oct 2021

      -Take prospective members on tours then assist them with the new account sign-up process -Facilitate needed updates to member’s accounts. -Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. -Execute retail transactions with accuracy and drive sales goals. -Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns. -Promptly address maintenance and facility concerns such as broken and/or missing equipment Show less

Education

  • Wake Technical Community College
    Associate of Science - AS
    2017 - 2020
  • Heritage High School
    High School Diploma
    2012 - 2016

Community

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