Experience

Denver Rescue Mission

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Chaplain

  • Feb 2023 - Present



Developmental Pathways

• United States
• Non-profit Organizations
• 200 - 300 Employee

• Board Member

  • May 2021 - Present



Hope In Our City

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Board Member

  • Apr 2021 - Present



Colorado Senate

• United States
• Legislative Offices
• 1 - 100 Employee

• Legislative Aide

  • Sep 2022 - Feb 2023



Crosspoint Community Church (Colorado)

• United States
• Religious Institutions
• 1 - 100 Employee

• Executive Pastor

  • Oct 2018 - Dec 2022



MD Anderson Cancer Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Advocate

  • Dec 2017 - Oct 2018



Harris Health System

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Senior Patient Liaison

  • Jun 2011 - Dec 2017

  Promotes compliance of Complaint/Grievance process to obtain resolution and maximize patient and customer satisfaction District-wide. Documents, reports, investigates and resolves problems to achieve patient satisfaction with service and delivery of care.Facilitates linkages to medical staff, case management and eligibility for medically, socially and/or economically complex cases. Facilitates linkages to legal, risk management and quality management for non-service related grievances that require high level of legal or clinical expertise. Maintains a high level of decision- making and exercises discretion for identifying performance improvement and service recovery opportunities.Mentors Patient Liaison I staffFunctions as a change agent for performance improvement District-wide.Identifies and reports recurring issues to appropriate service areas.Acts as a liaison between patients/customers and HCHD departments and staff.Trends, tracks, and aggregates qualitative and quantitative data, then analyzes the data and identifies solutions.Develops and implements written PI project/process to re-mediate problems in service areas.Collaborates with director/manager(s) of service areas for innovation input, review and approval.Designated by manager as the "go to" Patient Liaison for the department.

• Patient Liaison I

  • Jul 1999 - Jun 2011

  Duties included: Investigating patient complaints involving hospital and/or medical staffPartnering with hospital staff to improve patient satisfaction scores using real-time dataProviding educational in-services on ServiceFirstTM to maintain high standards for quality of care Conducting patient satisfaction surveys and communicating results to improve responsesFacilitating departmental meetings as needed to address pertinent issues and discuss strategies