Experience

RES Exhibit Services

• United States
• Advertising Services
• 1 - 100 Employee

• Contract and Billing Specialist

  • Oct 2019 - Present

  • Review PAF for calculation errors and double check standard language before going to the client • Prepare invoices to send to clients • Reconcile ERP system and working cash flow file • Send out client Aging Reports • Make collection calls and work with Customer Service Managers to bring clients current • Process credit card payments and scan checks into bank accounts • Update SOP to current procedures • Review PAF for calculation errors and double check standard language before going to the client • Prepare invoices to send to clients • Reconcile ERP system and working cash flow file • Send out client Aging Reports • Make collection calls and work with Customer Service Managers to bring clients current • Process credit card payments and scan checks into bank accounts • Update SOP to current procedures



D4 LLC

• United States
• Legal Services
• 1 - 100 Employee

• Billing Supervisor

  • Nov 2017 - Oct 2019

   Responsible for overseeing the day to day tasks of 3 members of the billing team and created month-end deadlines Oversaw the entire billing process, assigned responsibilities for each member of the team to ensure the quality and timeliness of client billing for $3 million per month Created workflows to make billing process more efficient and trained the staff on these workflows  Worked with the Collection team to ensure payments were applied correctly and to address any client issues involving invoices or payments Worked with Sales, Project Managers, and Processing team to insure billing metrics are reported accurately and on-time Show less

• Billing Specialist

  • Jan 2014 - Oct 2017

   Oversee transactional monthly billing workflow  Create and publish month-end timelines  Prepare monthly invoices by gathering billing metrics from various metrics tracking platforms Research and process credit memos  Manage accounts payables for court reporting services  Quality-check month-end reporting  Troubleshoot revenue discrepancy issues  Address and resolve client concerns

• Production Manager

  • Jan 2013 - Dec 2013

   Manages staff of 8 employees  Receives, reviews and logs customer jobs  Operates high volume production equipment (printers, scanners, copiers)  Tracks and coordinates schedules for customer jobs Problem solves issues to complete production, delivery and output requirements  Monitors production runs  Responds to customer issues and requests in a timely, efficient manner  Converts printed documents to digital format  Estimates, schedules and tracks incoming productions jobs Imports customer files and formats them for processing  Integrates data into required templates  Performs client billing  Works as a member of the team to develop and update operating procedures  Manage continuous improvement of workflow  Created job descriptions for staff and developed goals and learning opportunities Show less



layerONE media, LLC

• Media Production
• 1 - 100 Employee

• Production Supervisor

  • Jan 2007 - Dec 2012

   Supervised Mailing, Media, and Shipping Department  Scheduled the production for Mailing and Media assembly  Order supplies for Media and mailing including CDs, DVDs, media cases, ink, and mailing trays  Unloaded trucks with supplies and loaded trucks to bring bulk mail to the post office  Cycled count inventory  Supervised Mailing, Media, and Shipping Department  Scheduled the production for Mailing and Media assembly  Order supplies for Media and mailing including CDs, DVDs, media cases, ink, and mailing trays  Unloaded trucks with supplies and loaded trucks to bring bulk mail to the post office  Cycled count inventory



Rochester Binding & Finishing

• Rochester, New York Area

• Mailing Supervisor

  • Jan 1999 - Dec 2006

   Supervised Bindery and Mailing Departments  Supervised 10 employees  Operated high volume finishing equipment (cutters, folders, inserters, laminating)  Responded to customer issues and requests in a timely, efficient manner  Performed client billing  Scheduled and assigned personnel to projects  Established priorities and monitored progress of projects  Monitored production performance and profitability  Programmed mail files according to client requirements  Implemented and Tracked efficiencies  Increased output from 3,000/hr to 10,000/hr  Delivered products that met client quality and quantity metrics  Allocated resources properly to meet client schedules  Priced jobs for sales staff and planned work flow schedules  Maintained on time delivery by calculating running averages  Estimated completion time throughout a life of a job Show less



Eastman Kodak Company

• Manufacturing
• 700 & Above Employee

• Accounts Payable Specialist

  • Sep 1993 - Dec 1998