Michael Bowen
Operations Manager at Securiguard Services Ltd.- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English -
Topline Score
Bio
Credentials
-
ASIS International Member
ASIS InternationalJul, 2020- Nov, 2024 -
Alberta Security Licence
Alberta Solicitor GeneralMar, 2019- Nov, 2024
Experience
-
Securiguard Services Ltd.
-
Canada
-
Security and Investigations
-
700 & Above Employee
-
Operations Manager
-
Sep 2015 - Present
I was recently promoted to this position after 1.5 years in the Operations Coordinator role. I am responsible for professionally representing the company with employees, clients and potential clients, supervision of employees, as well as sharing ‘on-call management’ duties. I have proven abilities to: work well under pressure, be flexible, versatile and a ‘team player’. I am able to manage multiple priorities and duties on a timely basis and have strong critical thinking and organizational skills. I am a dedicated, hard-working and conscientious employee. I am able to prioritize a heavy workload for optimal customer service in a position that requires attention to detail and accuracy in a fast paced work environment. Some other responsibilities in the position include:Managing Alberta Branch sites Ensure all sites meet the Employment Standards of Alberta for suitable work conditions. Ensure all site specific requirements are met before guards are mobilized to site, i.e. security licenses, driver licenses, drug tests, specific training requirements, etc. Arrange pay rates according to bill rates and wage ratios. Monitor the training progress and post/site specific knowledge of each guard on site.
-
-
Operations Coordinator
-
Sep 2013 - Aug 2015
In this position, I have many roles that include: reception, professionally representing the company with employees, clients and potential clients, scheduling, interviewing, hiring, issuing of uniforms, supervision of employees, as well as sharing ‘on-call management’ duties. I have proven abilities to work well under pressure, be flexible, versatile and a ‘team player’. I am able to manage multiple priorities and duties on a timely basis and have strong critical thinking and organizational skills. I am a dedicated, hard-working and conscientious employee. I am able to prioritize a heavy workload for optimal customer service in a position that requires attention to detail and accuracy in a fast paced work environment. I am directly responsible for managing billable and non-billable overtime hours. I have reduced the Branch NBOT from an average of about 2.18% for the 2014 calendar year to an average of 0.86% thus far in the 2015 calendar year. I have also been recognized by Securiguard Executive Management on two occasions for my efforts and role in reducing the NBOT for the Alberta Branch.Some other responsibilities in the position include:IT/Network SupportManaging and organizing schedules for all Alberta sites using WinTeamEnsure all sites meet the Employment Standards of Alberta for suitable work conditions. Ensure all site specific requirements are met before guards are mobilized to site, i.e. security licenses, driver licenses, drug tests, specific training requirements, etc. Arrange pay rates according to bill rates and wage ratios. Obtain and document all Requests for Services. Monitor the training progress and post/site specific knowledge of each guard on site. Create work orders pertaining to client specific details, site specific details and requirements.
-
-
Education
-
1988 - 1991
Holy Cross Secondary School
Community
