ICT Officer

• Aug 2015 - Present

Co-ordinate tasks and activities associated with the provision of End User support and analyses, diagnoses and resolution of software/hardware related problems ensuring optimum and uninterrupted functionality of operating systems and applications within ICT. Drive operations at the Information & Communication Technology (ICT) section, provide supervision to staff, enforce adherence to ICT policies and governance framework, and ensure business objectives and processes of the municipality are supports. Show less

Managing Director

• Jun 2011 - Present

Network Administrator

• Mar 2007 - Mar 2015

• Provision of reliable, quality ICT infrastructure and services to the Municipality • Investigation and proposal of appropriate technology solutions to deliver the business strategy • Responsible for driving the delivery of ICT Service to the municipality on a daily basis. • Ensuring that third party suppliers adhere to standards and that requirements are met and delivered. • Advise Manager: ICT on ICT projects implementation, ICT infrastructure, maintenance and support services. • Assist Manager: ICT to develop budgets and control expenditure on allocated budgets. • Monitoring and managing system performance and disaster recovery program. • Assist Manager: ICT to develop and enforce adherence to ICT policies, procedures and standards. • Analyze and provide recommendations pertaining to the information systems hardware and software, and capacitate end users on specific applications. • Assisting the Manager ICT in designing tender specification for ICT equipment and/ or services. • Provision of leadership and development opportunities for staff. • Investigate market trends in order to provide the most cost effective, up to date ICT solutions. • Designing, setting up, configuration, maintaining, changing, upgrading and supporting of applications and networking services. • Ensuring proactive System maintenance and administration • Software Maintenance and Support • Provision of efficient call logging • Ensuring smooth call management • Provision of 3rd line telephonic support on software and printers • Installations of Hardware and Software • Provision of network support • Ensuring general IT administration and purchasing of equipment • Setting up relevant IT policies and procedures • Provision of IT support to all Ugu Branches Show less

IT Technician

• Jan 2002 - Feb 2007