Product Manager

• Mar 2022 - Present

Team Leader - Culture and Engagement

• Jun 2020 - Dec 2021

● Lead daily operational workflow, including a staff of (7) managing productivity levels, customer satisfaction, training, and performance management with an influential leadership style. Overseeing hiring, training, and professional growth of employees. ● Drove continuous processes improvement by creating a culture of employee input, elevating team morale, and engaging in solution-based problem solving. ● Consult and engage senior leaders across the family of companies to improve culture, connectivity, and engagement initiatives. ● Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. ● To ensure high levels of productivity, increased customer satisfaction by resolving connectivity and engagement issues. ● Conducted research, gathered information from multiple sources and presented results to multiple business areas with the intent of improving team engagement and retention. Show less

Learning and Development Manager, Product Strategy

• Oct 2018 - Jun 2020

• Partnered with Senior Leaders to create a comprehensive learning and development strategy for product managers and UX/UI designers. • Achieved the implementation of an industry standard Product Management processes for the new and developing Product Strategy team• Partnered with Senior Leaders to create a comprehensive learning and development strategy for product managers and UX/UI designers. • Trained and coached Product Managers and Designers on Product Development Lifecycle principles with a high-level communication style.• Key contributor in creating and facilitating a speaker series featuring industry leaders in Product Management Principles. • Owned the entirety of content creation including training materials, podcasts, and team member resources• Maintained certifications in SAFe PO/PM and Pragmatic Marketing• Oversaw the integration of Product Management between our Technology team and the rest of the enterprise. Show less

Team Leader, Mortgage Servicing Training and Coaching

• Apr 2016 - Oct 2018

● Led (12+) business focused Trainers, Instructional Designers, Training Coordinators, and Leader Development Trainers for the entire Servicing team.● Collaborated with senior leadership to create and host monthly Leader Development meetings providing ongoing insight and perspectives● Owned and maintained the monthly team member engagement and culture programs.● Served as a speaker for the Team Member Development series held by the talent development team increasing engagement ● Created a coaching program for all production team members and led a team of (5) coaches to support each business area.● Used learning and development and coaching industry standards to improve quality assurance and client satisfaction.● Created mentor group for all leaders in the business. ● Created curriculum for and taught monthly team member development classes for the different groups of team members.● Assisted in the creation and roll out of natural disaster related trainings and workshops for process and communication teams. Show less

Team Leader, Mortgage Servicing Default Team

• Sep 2011 - Apr 2016

● Led 24+ team members in the Default Servicing Team helping customers to resolve their reason for default.● Maintained quality assurance through regular coaching and performance development via coaching and call reviews.● Set strategies for forecasting numbers and goal setting for cured delinquency on a monthly basis.● Worked with senior leaders to recruit new talent and improve process for employee retention.● Took regular training in areas of mortgage servicing, financial outlook planning, and CRM software. Show less