Data & Analytics Consultant

• Jun 2022 - Present

Data & Analytics Analyst

• Dec 2019 - Jun 2022

Dynamics Business Analyst, Service Alberta

• Jun 2018 - Sep 2019

Responsibilities included: Understanding and recommending improvements to clients' business processes, gathering requirements for Dynamics customizations, implementing Dynamics customizations through managed and unmanaged solutions, testing and deploying solutions to multiple Dynamics environments, creating and maintaining SSRS reports on data in Dynamics, creating and maintaining plugins and SSIS tasks to support Dynamics customizations, liaising between the client and project teams to facilitate the delivery of solutions, and leading training sessions for end users of the system and executive leadership.

Business Analyst, Ministry of Advanced Education

• May 2017 - May 2018

Responsibilities included: Developing project artifact templates for the Project Management Office (PMO), completing Dynamics CRM training to become an intermediate-level end user, assisting with the adoption of Dynamics as a case management tool in the Client Service Delivery Branch, providing training to end users of Dynamics, providing business analysis and technical support to the Department, and gathering requirements from Department stakeholders for new initiatives.

IT Tech Support, Alberta Transportation

• May 2015 - Aug 2016

Case File Assistant, Alberta Emergency Management Agency

• May 2014 - Aug 2014

This position required interpreting complex policy for the provision of disaster recovery assistance to applicants of the 2013 Southern Alberta Disaster Recovery Program. Responsibilities included: collaborating with a Government contractor to achieve organizational objectives and to ensure that the contractor was updated with respect to application developments; issuing and proofreading official Government correspondence to applicants via e-mail or letters — as well as creating communal templates for this purpose — where many of the letters were written for the Executive Director, the Director of Recovery Operations, or Unit Leads; analyzing applicants' tax documentation and submitted receipts, as per the Disaster Assistance Guidelines, to ascertain their eligibility for disaster recovery assistance and to calculate the amount of their eligible, claimed losses; tracking the progress of applications and reporting this information in team meetings; and returning applicants' phone calls and replying to their e-mails in a timely manner to answer any questions related to their application or to Disaster Recovery Program processes.

Program Coordinator

• Apr 2014 - Aug 2014

Responsibilities included: maintaining the Association's website with accurate and up-to-date information regarding League matters and team statistics; fielding member inquiries via e-mail and telephone; administering the League's operating rules; organizing League, member, and team data (e.g., cataloguing contact information for members and teams and tracking team finances, such as fines); cancelling and rescheduling games, including notifying representatives of the affected teams as well as the League's contracted umpires; and assisting the Executive of the Association.