Experience

Enboarder
• United States
• Human Resources Services
• 100 - 200 Employee
• Head of Global Sales Operations

  • Jan 2022 - Present


TeleTracking Technologies

• Director Of Operations

  • Jul 2013 - Dec 2021

  Pittsburgh, PA • Promoted to manage both Sales and Services Operations to enforce implementation forecast revenue and sales targets to minimize cost overruns and maximize profitability. • Oversee Bid, Contract, and Implementation process for all products; presenting status monthly to senior management team. • Liaison between sales and implementation to forecast unit sales to meet customer and business requirements. • Developed projected utilization model to clearly measure employee utilization and… Show more • Promoted to manage both Sales and Services Operations to enforce implementation forecast revenue and sales targets to minimize cost overruns and maximize profitability. • Oversee Bid, Contract, and Implementation process for all products; presenting status monthly to senior management team. • Liaison between sales and implementation to forecast unit sales to meet customer and business requirements. • Developed projected utilization model to clearly measure employee utilization and realized a gain of 10% to obtain an annual goal of 80%. • Established an implementation forecast tool which increased throughput and productivity by 40%. • Instituted an on-boarding process which decreased employee time to value by 50%. • Pioneered a monthly expense variance report to hold managers accountable for staff expenses. • Directly supervise 2 FTE’s to oversee day-to-day activities within Sales and Services Operations.

• Sales Operations Manager

  • Dec 2010 - Jul 2013

  Pittsburgh, PA •Exceed previous overall national sales revenue by 22% year over year for the past 3 consecutive years, while decreasing headcount by 8% •Redeployed the inside sales force to a regional deployment in the field, which increased client retention and develop better relationships for upsell opportunities within our current client base. •Developed automated quoting tool in order to drive efficient sales process and transparency throughout the organization. •Engineered a benchmarking tool to… Show more •Exceed previous overall national sales revenue by 22% year over year for the past 3 consecutive years, while decreasing headcount by 8% •Redeployed the inside sales force to a regional deployment in the field, which increased client retention and develop better relationships for upsell opportunities within our current client base. •Developed automated quoting tool in order to drive efficient sales process and transparency throughout the organization. •Engineered a benchmarking tool to predict and model sales forecast based on historical trending data. •Initiated national market forecast to executive team and identified specific growth trends and target opportunities for our product offering to maximize the hospital strategic plan.

• Regional Director

  • Aug 2009 - Dec 2010

  Greater Pittsburgh Area •In 12 Months grew funnel from $500k to $13.2M •The territory produced $250K in the prior 18 months to my start date, generated over $1.3M during my ownership. Able to build a solid pipeline for successor amounting to over $3.3M. •Created strong relationships with majority of current clients, along with new name hospitals, who previously did not have experience with TeleTracking.



dbMotion

• Market Analyst Manager

  • Aug 2008 - Aug 2009

  • Define program branding, naming, positioning, and marketing strategy and tactics. • Shape the business case requirements in support of new strategic initiatives such as outlining critical information regarding financial vehicles for our prospective clients. • Develop methods for the collection, analysis, interpretation and distribution of key marketing data for identification of strategic directions of dbMotion. • Responsible for the design, implementation and day-to-day… Show more • Define program branding, naming, positioning, and marketing strategy and tactics. • Shape the business case requirements in support of new strategic initiatives such as outlining critical information regarding financial vehicles for our prospective clients. • Develop methods for the collection, analysis, interpretation and distribution of key marketing data for identification of strategic directions of dbMotion. • Responsible for the design, implementation and day-to-day management of sales programs and campaigns. • Influenced and coordinated design and production of marketing collateral along with overall media plan. Show less



UPMC

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Interim Administrator Physical Medicine and Rehabilitation

  • May 2008 - Aug 2008

  • Concurrent with my responsibilities as a Financial Analyst with Physicians Services Division; managed the daily operations and all staff at two outpatient clinic sites. • Conducted an analysis of clinical variance trends and facilitated clinical practice changes to resolve barriers that prevent patient flow and quality care. • Built a team of fifteen high functioning staff members to provide clinical oversight, as well as, manage day-to-day operations. • Instituted a cross… Show more • Concurrent with my responsibilities as a Financial Analyst with Physicians Services Division; managed the daily operations and all staff at two outpatient clinic sites. • Conducted an analysis of clinical variance trends and facilitated clinical practice changes to resolve barriers that prevent patient flow and quality care. • Built a team of fifteen high functioning staff members to provide clinical oversight, as well as, manage day-to-day operations. • Instituted a cross training initiative to increase the flexibility and knowledge base of all staff. • Ensured compliance with all UPMC Health System and PSD policies and procedures, while maintaining patient confidentiality.

• Financial Physician Services Division

  • Oct 2007 - Aug 2008

  • Lead a team of four people in the yearly compensation project, which consisted of auditing and organizing all compensation budgets, programs and caps for 1,800 physicians. Project was completed one month ahead of schedule and presented to and accepted by senior level executive team. • Assisted management to standardize central compliance teams with the twenty-eight departments to increase communication and cross training within the teams. This team reorganization assigned each… Show more • Lead a team of four people in the yearly compensation project, which consisted of auditing and organizing all compensation budgets, programs and caps for 1,800 physicians. Project was completed one month ahead of schedule and presented to and accepted by senior level executive team. • Assisted management to standardize central compliance teams with the twenty-eight departments to increase communication and cross training within the teams. This team reorganization assigned each department administrator a specific contact person to address any concerns that arise which in turn, allowed a clearer channel of accountability to management. • Developed a program to audit the tax structure for all physicians and staff that were employed by both the University of Pittsburgh and UPMC.

• Administrative Resident - Western Psychiatric Instititue Clinic

  • May 2007 - Sep 2007

  • Under the direct supervision of senior level staff, developed a Forensic Psychiatry business plan. • Assisted senior management on the submission of two significant grants worth over $3MM for Behavior Health initiatives. • Actively participated with senior level staff to address general hospital administration issues at WPIC, which provides behavior health services at 289 licensed beds and 40 outpatient programs. • Managed a team of seven people in four departments, including three… Show more • Under the direct supervision of senior level staff, developed a Forensic Psychiatry business plan. • Assisted senior management on the submission of two significant grants worth over $3MM for Behavior Health initiatives. • Actively participated with senior level staff to address general hospital administration issues at WPIC, which provides behavior health services at 289 licensed beds and 40 outpatient programs. • Managed a team of seven people in four departments, including three direct reports

• Telecom Analyst III

  • 2002 - Apr 2007