Experience

Quinebaug Valley Community College

• United States
• Higher Education
• 1 - 100 Employee

• Information Technology Technician II

  • Jul 2016 - Present

  Provide user service and support to analyze, troubleshoot, and repair computer hardware, software, and peripheral problems for students, faculty, and staff. Maintain and configure hardware and software for use in the college's offices, computer labs and classrooms. Provide functional guidance to the IT student workers in their user support functions.

• Information Technology Technician I

  • Oct 2010 - Jul 2016

  Help Desk Technician. Provide user service and support to analyze, troubleshoot, and repair computer hardware, software, and peripheral problems. Maintain and configure hardware and software.

• Lead Technician - IT Student Worker

  • Nov 2009 - Dec 2010

  The following responsibilities, in addition to those for the Computer Technician position.Involved with deployment of Windows 7 operating system in computer lab classrooms over the summer 2010. Utilizing the Lite-Touch deployment method from the Microsoft Deployment Toolkit.Responsible for monitoring and maintaining projects in help desk tracking software (Numara Track-It). Includes monitoring progress of tickets and tracking to problem resolution.Monitor progress and assign project tasks to other student workers across multiple shifts. Train new student workers.Monitor schedules for computer classrooms and prep them for classes.Monitor schedules for laptop carts and insure delivery to non-computer classrooms. Maintain security updates for laptops.

• Computer Technician - IT Student Worker

  • Jul 2009 - Nov 2009

  Provide software and hardware support for all PCs on campus under supervision of Lead Technician and IT Manager. Respond to end users requests for assistance in the use of PC hardware and software.Backup Lab Technician for coverage of Open Computer Lab.



Delta Rubber Company

• Tool Engineer/Computer Technician

  • Jan 2001 - Jul 2008

  Maintained file and print server, user rights management, monitor and maintain VPN connections to corporate and subsidiary locations, installation of new software and software updates.Monitored server back up logs and firewall logs for compliance with Sarbanes-Oxley 404 regulations.Member of committee that developed the company’s control structure to comply with Sarbanes-Oxley 404.Provided software support, troubleshooting, and repair of desktop PC issues and end user support. Setup two Ricoh color network copier/printers. Responsible for setup of user accounts for printing and scanning. Team member for setup of new company ERP system; Setup and configured new PCs, Re-configured older PCs for redistribution on the shop floor as inventory control and barcode printer stations. Included design and installation of company wireless LAN for barcode scanner system. Setup and trained users to operate Symbol hand held barcode scanners, installed bar code label printers. Setup communications between company and their sister company in Texas where the ERP system was hosted.Continued design, evaluation and troubleshooting support in Engineering Department.

• Tool Designer

  • Jan 1991 - Jan 2001

  Worked with IT manager to implement and install company Ethernet LAN and fractured T1 access to the Internet, including end-user training. Lead for the company’s purchase of two seats of ProEngineer Solid Modeling software and UNIX based DEC Alpha Computers; Subsequent conversion to updated version of ProEngineer on Pentium 4 workstations.Designed and installed a self-contained, peer-to-peer network in the Engineering Department. Supported Engineering Department’s CAD installations and maintained drawings database.Designed new molds and revised existing molds and tooling designs.Responsible for tracking and evaluating damaged mold components for scrap or repair. Included writing tool orders for new, revised and repair components.Trained and supervised Junior Draftsmen and contract designers for mold design and product drawing.



Delta Rubber Company

• Senior Draftsman

  • Jan 1984 - Jan 1989

  Prepare designs for products, molds, jigs, and fixtures; performed mold evaluations and subsequent drawing revisions.Member of a team responsible for purchase and implementation of CAD for the Engineering Department.Primary support for maintaining CAD drawing database, CAD software updates and upgrades, and basic maintenance and troubleshooting of computer equipment and peripherals.

• Junior Draftsman

  • Nov 1979 - Jan 1984

  Prepare designs for products, molds, jigs, and fixtures; performed mold evaluations and subsequent drawing revisions under supervision of Tool Engineer and Engineering Manager.