Experience

C&A FINANCIAL GROUP

• United States
• Financial Services
• 1 - 100 Employee

• Agent

  • Mar 2018 - Present

  Mike Bennett is a Financial Representative of The Guardian Life Insurance Company of America® (Guardian), New York, NY. C&A Financial Group is not an affiliate or subsidiary of Guardian. Guardian, its subsidiaries, agents, and employees do not provide tax, legal, or accounting advice. Consult your tax, legal, or accounting professional regarding your individual situation. Links to external sites are provided for your convenience in locating related information and services. Guardian, its subsidiaries, agents, and employees expressly disclaim any responsibility for and do not maintain, control, recommend, or endorse third-party sites, organizations, products, or services, and make no representation as to the completeness, suitability, or quality thereof.This material is intended for general use. By providing this content The Guardian Life Insurance Company of America, Park Avenue Securities LLC, affiliates and/or subsidiaries, and your financial representative are not undertaking to provide advice or make a recommendation for a specific individual or situation, or to otherwise act in a fiduciary capacity. Guardian, its subsidiaries, agents and employees do not provide tax, legal, or accounting advice. Consult your tax, legal, or accounting professional regarding your individual situation. Links to external sites are provided for your convenience in locating related information and services. Guardian, its subsidiaries, agents and employees expressly disclaim any responsibility for and do not maintain, control, recommend, or endorse third-party sites, organizations, products, or services and make no representation as to the completeness, suitability, or quality thereof. Show less



Citi

• Mexico
• IT Services and IT Consulting
• 100 - 200 Employee

• Global Service Level Manager (SLM)

  • 2015 - 2016

  Citigroup – Citigroup Technology Infrastructure (CTI)----------------------------------------------------------------------Chosen as Interim Global Service Level Manager (SLM) charged with directing four regional SLM teams.Collaboratively analyzed all costs per product at global and country levels to determine price point per driver.Built global SLM SharePoint site accommodating 700+ global Service Level Agreements (SLAs) and global tracker.

• Service Level Manager / Availability Manager / SPOF Manager

  • 2011 - 2015

  Formally recognized on several occasions for contributing to CTI’s world-class strategic globalization implementation of virtualization and cloud integration by attaining multi-country banking approvals.Seamlessly transitioned IT Technical Service Catalog from SharePoint to ServiceNow platform.Vastly improved efficiency across time zones by designing new global SLM support model, including 98% reduction of customer SLA creation times, instituting formation of new global SLM team eliminating 10 global full-time positions.Authored special SLAs for Global Information Security Organization to assure compliance and promote global security initiatives including Anti Money Laundering, CitiScreening and Customer Due Diligence in Europe, Asia and LATAM.Established Service Level Objectives (SLOs) for L2 and L3 teams and captured level of access to customer data.Attained noteworthy respect and loyalty from non-English speaking Mexico team members by establishing innovative communications and mentoring efforts.Exclusively requested by multiple Risk and Compliance teams to ensure global audit success.Instrumental in gaining Mexico banking commission approval for 5 North America (NA) Data Center data migration efforts via successful creation of requisite SLAs and by partnering with Project Management Office.Maximized productivity and expanded SPOF accountability through NA within 6 months by streamlining processes.Improved profitability by initiating partnerships with Product Pricing and Financial Control teams to analyze cost per product and determine price points per driver including user, storage capacity, and instance.Captured labor cost savings by accepting leadership of Latin America (LATAM) SLM team, Mexico Availability team, and LATAM Single Point of Failure team (total of 16 personnel), eliminating two managers.Pioneered CTI wide mentoring system in SharePoint to enhance staff development and growth. Show less

• Service Level Manager / IT Senior Technical Analyst

  • Jun 2008 - 2011

  Expertly advised other Citi technical organizations in structuring SLM processes and guided C-level policy owner in creation and implementation of company-wide Intra-Citi Services Policy (ICSP).Specially selected by Executive Managing Director to manage CTI North America (NA) SLM team and facilitate design of independent NA SLM process for numerous national and global technical customers based on new ICSP.Authored NA SLM process control manual and Risk and Control Self-Assessment (RCSA) to be conducted annually.Recruited by CTI senior management to join Stability Programs to ensure accurate system monitoring for major businesses including Global Wealth Management, Global Equities, and Global Transaction Services.Created NA SLM SharePoint site containing new global InfoPath IT Service Catalog and Customer Satisfaction survey.Key contributor to Voice of the Employee charter resulting in increased employee satisfaction. Show less



Citigroup

• United States
• Financial Services
• 700 & Above Employee

• Project Manager / IT Senior Technical Analyst

  • 2002 - 2008

  CTI Enterprise Systems Services (ESS) Organization -------------------------------------------------------------------- Authored ESS Resource Management process providing project framework and workflow process for entire ESS staff. Promoted transitioning of systems monitoring tool from CTI native ICE agent to IBM Tivoli platform by building relationships with hundreds of clients from System Administrator (SA) community. Conceived and completed highly visible ‘Unmonitored Servers’ report to C-level management providing absolute transparency company-wide and curtailed millions of dollars in losses. Methodically built ESS MIS reporting platform acquiring data from IBM Tivoli, EMC Smarts, and Citi Asset Management golden source platforms resulting in valuable MIS reporting to senior management. Championed successful transition of network monitoring tool from Micromuse Netcool & NerveCenter to EMC Smarts. Saved $millions in network outages by discovering asset management system discrepancies via evaluation of Micromuse Precision network discovery tool, applying SNMP Layer 2 and 3 attributes to discovery downloads, reconciling ISO Enterprise numbers, and creating valuable ASP/.NET asset management discrepancy reports. Mapped Citigroup’s LOBs to CTI systems resulting in ESS group automating and standardizing monitoring services. Analyzed and established vendor relationships including EMC, Micromuse, IBM, and nLayers. Show less



Citicorp

• Senior Network Engineer / IT Tech Analyst

  • 2000 - 2002

  Citicorp Global Technology Infrastructure (CGTI) --------------------------------------------------------------- Merged IT asset management data from Citicorp golden sources with financial data to streamline and standardize WAN Total Cost of Ownership (TCO) program. Analyzed vendor network products and established relationships with Cisco, Juniper, Gartner, and Tally Systems. Joined forces with Citicorp’s Network Architecture team to formulate comprehensive five-year network plan. Earned multiple IT Certifications including A+, I-Net+, Network+, Gartner TCE, MCSE, MCT and CCNA; and educated 10 team members with 100% success in preparation for CCNA certification exam. Show less



Consultant to AT&T Labs and Lucent Technologies

• System Software Engineer / System Developer

  • 1998 - 2000

  Documented system engineering requirements for Master Topology Server initiative, prepared system test plans, and orchestrated all engagement phases in MS Project with close attention to timeline and budget adherence. Managed group of developers in implementing and supporting Lucent One Vision Enterprise releases. Delivered Tier 4 development and support for Lucent User Screening Data System (USDS). Documented system engineering requirements for Master Topology Server initiative, prepared system test plans, and orchestrated all engagement phases in MS Project with close attention to timeline and budget adherence. Managed group of developers in implementing and supporting Lucent One Vision Enterprise releases. Delivered Tier 4 development and support for Lucent User Screening Data System (USDS).



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Business Manager

  • Nov 1995 - Jun 1998

  Operations Technology Center (OTC) Instrumental in producing $275 million AT&T OTC Business Portfolio by automating Commitment Agreement process. Independently managed $90 million Network Technology Development (NTD) budget; interfaced with system engineers, developers, business sponsors and customers to process over 200 commitment agreements per year. Selected to join three-person college recruitment team presenting AT&T social aspects to students at University of Louisiana, Louisiana State University, and Grambling State University. Show less