Experience

Rida International Travel and Tourism

• United Arab Emirates
• Travel Arrangements
• 1 - 100 Employee

• Sales & Operations Executive

  • Jan 2023 - Present

• Sales & Operations Executive

  • Jan 2023 - Present



VXI Global Solutions, LLC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• CSR and TSR

  • Sep 2020 - Dec 2022



Alpha Destinations Management

• Reservations Executive

  • May 2019 - Sep 2020



Alpha Tours

• United Arab Emirates
• Leisure, Travel & Tourism
• 100 - 200 Employee

• Reservations and Operations

  • May 2019 - Jul 2020

• Reservations and Operations Executive

  • May 2019 - Jul 2020



EZ-Holidays

• 1 - 100 Employee

• Asst. Contracting Support Manager

  • Jan 2017 - May 2019

  • To negotiate special offers and exclusive deals with all hotels throughout the year.• Maintain good relation with all suppliers, partners and clients.• Address and resolve any standard level issues with suppliers.• To ensure that all hotels are re-contracted within specified deadline prior to expiry.• Negotiate with suppliers and regularly monitor to ensure best rates.• Closely monitor the daily production to stimulate the growth of bookings, room nights and revenue.• Handling all contracts with all hotels in United Arab Emirates• To ensure that flyers for special promotions and offers are sent to all partners.• Supervising and monitoring the daily operation of Dubai Office Team.• To ensure that rate parities are rectified immediately.• Design and implements office policies by establishing standards and procedures.• Completes operational requirements by scheduling and assigning employees and following up with results.• To motivate and discipline junior staff.• Assisting Accounts Departments1. Handling the cash float for Dubai office and reporting direct to Accounts Manager & General Manager for all cash transactions on daily basis 2. Supervising and ensuring all future cash payments for suppliers will be settled before deadline3. Receiving SOA and forwarding to our head office4. To ensure all expenses receipts are scanned and forwarded to Accounts Manager Show less

• Reservations Sales Supervisor

  • Dec 2015 - May 2019

  Having knowledge of entire Reservation and Operation Procedures  Review reservation booked daily  Responsible for training staff  Supervising and hands on for Group Reservations and ground handling  Assisting Contracting Department (i.e. calling Hotel Sales Team if there are some missing updates or rate parities with other competitors) Assisting Accounts Departments 1. Handling the cash float for Dubai office and reporting direct to Accounts Manager & General Manager for all cash transactions on daily basis 2. Supervising and ensuring all future cash payments for suppliers will be settled before deadline 3. Receiving SOA and forwarding to our head office 4. To ensure all expenses receipts are scanned and forwarded to Accounts Manager and tallying with the cash float. Supervising junior staff for all operation matters  Handle customer complaints or concerns and to ensure that necessary actions will be done  Maximizing the company profit as much as possible Show less

• Reservations Sales Consultant

  • Sep 2013 - May 2019

  •Provide travel information, itineraries and prices •Use selling techniques to promote packages, insurance, etc. •Handle customer complaints or concerns •Counsel clients on terms and conditions of travel, e.g. cancellation policies •Handle incoming telephone calls for lodging and activity reservations, entering new reservations, changes and cancellations into the computer.•Promote a positive guest experience by helping with guest itineraries, making suggestions for lodging and activities, promoting adventure planners and offering other guest experience opportunities.•File guest correspondence or other reservation documentation as needed.•Perform other non-specified duties, including preparing confirmation mailings and maintaining an orderly work area.•Perform duties outside the job classification, as assigned by management.• Handling the FIT (Hotel Accommodation, Excursion & Tours, Transfers, Guide, ) of the guests providing always a excellent service . Ensuring efficient replies and to give their satisfaction in their needs.• Handling on line bookings for Hotel Accomodation/Transfers and Excursion & Tours.• Arranging Transfers of all guests meet and greet in co-ordination with the suppliers• Arranging Restaurants booking if required• Entering all the bookings in the system• Updating the Daily Movement and excel’s files and in real time basis• To coordinate or reconfirmation (Prior the arrival or check in date of the guests) with the hotels and suppliers with regard to reservations if they done correctly based on the request To offer alternatives when requested services cannot be confirmed and hence ensure materialization of each and every request Maximizing the company profit as much as possible Excellent knowledge of hotels, venues, products and service selling Liaison with internal department when needed Show less



Lotus Hospitality

• Hospitality
• 1 - 100 Employee

• Front Office Night in Charge

  • Jan 2011 - Sep 2013

  • Monitoring front office and guest relation personnel to maintain smooth operation at all time • Reliever of Night Manager • Responsible for reporting all Guests arrivals of the day to DTCM. • Reports directly to Front Office Manager/Room Division Manager on all pertinent front office matters affecting guest service • Report all necessary action in imposing discipline and proper behavior of all operating areas of the hotel, report problem directly to department head concerned person • Night Managers Report i.e. market segments, rev par, last night figures and Hotel Revenue • Responsible for rate changes • Responsible for airport transfers of the guests. • Double checking registration cards, correspondence and rate before night audit runs • Responsible for taking pre-auth and purchase for online bookings • C.I.D. reporting for English • Establishes and maintains effective employee relationships ,ensuring that the hotel grooming standards are met • Deliver excellent customer service and maintain a high standard of customer management, at all times • Fulfill all reasonable requests from guests, to ensure their comfort, satisfaction and safety • Ensure that our hotels are operated safely, at all times • Undertake overnight responsibility for reception, checking guests in and out, taking reservations and dealing with all telephone enquiries • Maintain knowledge of all company promotions and hotel pricing, to provide information to guests, on request • Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services; be accountable for guests’ safety and comfort • Undertake additional administration duties, as requested by either the hotel manager or the front office manager • Adhere to company policy for reporting accidents and incidents • Maintain personal knowledge by completing in-house training, attending courses and completing workbooks Show less



Metropolitan Hotels

• Canada
• Hospitality
• 1 - 100 Employee

• Receptionist

  • Sep 2009 - Jan 2011

  Sept to Jan 22,2011 Metropolitan Deira Hotel Al Habtoor Hospitality Dubai,U.A.E Receptionist • Knowledge of both Fidelio and Opera System. • Do check-in check out, and updating guest profile in the system. • Handles guest accounts such as posting consumption charges and offers foreign currency exchange. • Handling guest complain in a professional and courteous, manner. • Accepting reservation. • Assist reservation, amendments, cancellations, quarries and correspondence. • Finalizing blocking and unblocking of rooms. • Check correspondence and allocate rooms. • Up selling and upgrading. • Take payments and receipts. Sept. 2009 up to Dec 01.2010 Metropolitan Deira Hotel Deira Dubai, UAE AL HABTOOR GROUP OF COMPANIES • Police Clerk / Telephone Operator • Connecting calls. • Wake up calls. • Confirming flights and details. • Using the Fidelio System, police website and vicas. • Updating in house guest at the Dubai Police Website. • Making and sending message to the guest. • Calling other hotel for the last night figures. • Reliever at the Reception Show less



MAX'S

• F& B

  • Oct 2005 - May 2006