Experience

GDIT LTD

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Helpdesk Technician II

  • Apr 2018 - Present



DXC Technology

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT Specialist (Mid)

  • May 2015 - Present

  Position was initially with HP Enterprise Services and company merged with CSC to become DXC TechnologiesSupporting 270 to 340 users with issues ranging from desktops to printers with occasional VTC and phone troubleshooting as part of the NGEN contractAverage 3 to 5 Remedy ticket closures per day on unclassified and classified networksExperience using Active Directory and Exchange AdministrationActive Secret Security Clearance



Hewlett-Packard

• United States
• Information Technology & Services
• 300 - 400 Employee

• IT Specialist Mid

  • May 2014 - May 2015

  Supported 3000 Marine Corps computers with Windows 7 Operating System as part of the NGEN contractReceived and documented tickets to troubleshoot air cards, desktop and laptop computers, printers and scanners in Remedy Ticketing SystemReinstalled Windows 7 OS when needed on computers with SCCM and OSDHeld Secret Security Clearance during this period of work



Apex Systems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Field Services technician

  • Apr 2009 - May 2013

  Subcontracted for HP on the Navy Marine Corps Intranet (NMCI) ContractSupported 3000 Marine Corps and 60 Navy computers with Windows XP and Windows 7 Operating SystemsUsed Remedy for trouble tickets and Active Directory to look up software associated to machinesOrdered replacement parts for network and desktop printers and Dell desktops and laptopsUsed Dameware to remote into computers to troubleshoot software issuesReimaged computers when necessary due windows blue… Subcontracted for HP on the Navy Marine Corps Intranet (NMCI) ContractSupported 3000 Marine Corps and 60 Navy computers with Windows XP and Windows 7 Operating SystemsUsed Remedy for trouble tickets and Active Directory to look up software associated to machinesOrdered replacement parts for network and desktop printers and Dell desktops and laptopsUsed Dameware to remote into computers to troubleshoot software issuesReimaged computers when necessary due windows blue screens or software corruptionHeld Top Secret Security Clearance during this period of work Show more Show less