Experience

Apache Casino Hotel

• United States
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Director of Table Games

  • Jun 2018 - Present



Santa Ana Star Casino

• United States
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Director of Casino Games

  • Aug 2017 - Jan 2018

  Oversaw all aspects of Table Games Department, including craps, blackjack, roulette and poker style games, directly managing a team of 7 employees. Reviewed and analyzed financial statements and met monthly with CFO to review expenditures and budgeting. Managed operations across Pai Gao, Baccarat, Poker, Black Jack and Roulette. Negotiated contracts on table games and tracked dealer and table progression while ensuring compliance with Tribal Gaming regulations. Interviewed, hired and developed floor staff and dealers. Key Roles and Responsibilities: ►Launched and delivered training program to introduce Baccarat into casino. ►Introduced new and improved measures, including speeding up games to increase hands per hour. ►Conceptualized and implemented Standard Operating Procedures (SOPs) leading to increased efficiency across games. ►Grew drop over prior year’s numbers despite pit having 8 games less than previous year. Show less



Ameristar Casino

• Greater St. Louis Area

• Casino Lead Supervisor/ Pit Manager

  • 2016 - 2017

  Provided leadership, overseeing supervisors, dual rates and dealers, as well as slot operations. Evaluated and adjusted staff levels to ensure a positive guest experience while controlling labor costs. Key Roles and Responsibilities: ►Regularly mentored and coached employees for advancement, successfully facilitating several staff in achieving promotions. ►Secured #3 spot on assigned shift with 54 tables and 2,200 slots machines. ►Continually achieved above expectations on customer experience through regular guest interaction. Show less



Tropicana Atlantic City

• United States
• Gambling Facilities and Casinos
• 400 - 500 Employee

• Director of Casino Operations

  • Oct 2014 - Feb 2016

  Oversaw entire gaming operation of upscale casino in the St. Louis market, encompassing slot department with 2,000 of the latest electronic gaming devices (EGDs) targeted toward customer preferences. Managed Table Games department with 60 games and poker room with 13 tables. Key Roles and Responsibilities: ►Maintained highest drop on all games in the state except Baccarat, where we ranked #2 throughout tenure. ►Hosted regional World Series of Poker (WSOP) that was highly successful due to cost control and effective scheduling. ►Improved YOY returns though reduction in costs and labor while enhancing the guest experience. ►Revamped entire casino floor to create better flow and accessibility for clients and enhance security. Show less



Lumiere Place Casino and Hotels

• Casino Shift Manager

  • Jan 2012 - Oct 2014

  Served as Chairperson companywide for Guest Service collaboration, holding teleconference meeting monthly to discuss guest service issues and share ideas with other properties. Key Roles and Responsibilities: ►Recognized as Team Member of the year in the area of Innovation with a program that promoted and rewarded Great Guest Service program still in use today. ►Served as Interim Department Director, ensuring departments were run efficiently to maximize revenues. ►Brought a true open-door policy to departments with total transparency. Show less



River City Casino

• Asst. Shift Mgr

  • Dec 2009 - Jan 2012

  Transferred to Lumiere Place Casino and Hotels as Table Games Shift Manager.

• Asst. Shift Manager T/G

  • Dec 2009 - Jan 2012

  New property opening in spring of 2010. 4th property I have opened. Let the fun begin. Leaving Fresno behind on the 10th of January. Going to miss a lot of good friends and associates but am so excited about the future!! Everybody have a great holiday season and a blessed New Year. Be safe!!!



Chukchansi Gold Resort & Casino

• United States
• Gambling Facilities and Casinos
• 200 - 300 Employee

• CSM

  • 2003 - 2009

  Spearheaded floor operations encompassing 47 table games, 2000 slots and 7 food venues. Key Roles and Responsibilities: ►Exercised sound judgment and diplomacy to resolve guest complaints and discrepancies, facilitate strong employee relations, and assist security personnel with disruptive guests. ►Maximized compliance with established laws, regulations, policies, procedures and internal controls through staff training. Spearheaded floor operations encompassing 47 table games, 2000 slots and 7 food venues. Key Roles and Responsibilities: ►Exercised sound judgment and diplomacy to resolve guest complaints and discrepancies, facilitate strong employee relations, and assist security personnel with disruptive guests. ►Maximized compliance with established laws, regulations, policies, procedures and internal controls through staff training.



Casino Magic Biloxi

• Gambling Facilities and Casinos
• 1 - 100 Employee

• Asst. Shift Manager

  • 1999 - 2003

  Navigated operations of hotel and casino, delivering first-rate service and attention to meet the needs of all guests and personnel. Key Roles and Responsibilities: ►Accurately completed and maintained daily reports, paid out large sums of money, and authorized checks. ►Demonstrated outstanding organizational strengths to formulate work schedules for staff, determine and/or authorize comps, and administer on-going training to staff members. ►Continuously steered adherence to all gaming and non-gaming rules and regulations. Show less



Casino Magic-Bay St. Louis

• Pit Manager

  • 1993 - 1997