Experience

Seiko Australia Pty Ltd

• Australia
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Head Of Operations

  • Oct 2018 - Present

  As a Head of Operations, I am responsible for providing direct leadership to warehouse, distribution, repairs, call centre, spare parts and IT departments. In this role, I monitor daily operation schedules for all departments for accuracy and ensuring daily operational goals are realised. I track key performance indicators of operations including quality, service, safety and cost. On top of that, I provide strategic guidance to the organisation through participation in meetings. Moreover, I drive rapid and consistent operational improvements to ensure that all projects are delivered on time in full, to budget, to quality standards, to the customers’ expectations and with the most effective use of the resources. Equally important, I provide effective leadership to the project management team and demonstrate a clear ability to prioritise the company’s deliveries to best fit the company’s objectives. Furthermore, I create an environment that motivates employees ensuring that they are fully aware of what is expected of them whilst recognising their success. Additionally, I develop and maintain organisational policies and procedures to ensure consistent, high-quality operations whilst adhering to all organisational policies, procedures, standards and practices at all times.Key Achievements• Successfully provided a $1,100,000 p.a. financial benefit in reduced operational costs through process improvement, accountability and structure changes.• Managed to change resources internally to enhance service to end-customers, streamlining process with the IT whilst improving data and implementing culture change.



crea8

• Business Consulting and Services
• 1 - 100 Employee

• Management Coaching / Procurement

  • Mar 2016 - Present

  This role involves many facets of management and leadership coaching. His main role is Sales and Operational management coaching. This continues to be on an individual basis along with some regualr small groups in all areas of Management both in person and via phone hook ups.Michael also spends time with specific management tasks including project management, WH+S education of employees and business owners, procurement projects, ownership transfer, process driven improvement, cost cutting initiatives, LEAN manufacturing, freight projects and various management and leadership techniques and methodologies that have been learnt over my numerous years of experience.Lastly, Michael spends time working for individual companies on specific procurement projects to improve service. quality and reductions of price. This is work is pay on result only arrangement.



Offset Alpine Printing

• Australia
• Printing Services
• 1 - 100 Employee

• General Manager

  • 2012 - 2016

  As a General Manager, I was mainly responsible for providing overall executive direction of day-to-day and long-term operations and activities whilst organising and assigning responsibilities for 400 staff members as well as overseeing a $120,000,000 budget. In this role, I selected, trained and directed current and newly employed staff members keeping them well versed in all policies and procedures. Also, I motivated and maintained a competent, well-trained, flexible and responsive staff capable of meeting current and future needs. On top of that, I demonstrated strong profit and loss analysis as well as budgeting experience on a daily basis. I performed various other duties, including, but not limited to capital expenditure, procurement strategies and execution, analysing and improving sales as well as manufacturing KPI performance throughout the business. In addition, I developed and maintained strong professional relationships with Tier 1 and 2 clients whilst being responsible for financial audits with KPMG and systems audits with SAI global for safety, environment and quality accreditation.

• Head of Operations

  • 2010 - 2012