Experience

GTT

• Guyana
• Telecommunications
• 300 - 400 Employee

• Outside Plant Engineer

  • Aug 2022 - Present



Complex Solutions

• Trinidad and Tobago

• Contractor

  • Sep 2016 - Sep 2022

  Specialized training in Fiber Optics - OSP/ISP, Closed-Circuit Television - CCTV, Networking & Mobile Phone Repairs. Specialized training in Fiber Optics - OSP/ISP, Closed-Circuit Television - CCTV, Networking & Mobile Phone Repairs.



Circet IRE & UK

• Ireland
• Utilities
• 700 & Above Employee

• Certified Fiber Optic Technician

  • Feb 2018 - Nov 2018

  • Installed FAT, SC & MDT along BELIZE TELEMEDIA LIMITED (BTL) fiber optic link using splice matrix. • Performed Fiber Optic testing and troubleshooting. • Performed OTDR and OPM testing on single mode fiber optic cables. • Performed Splicing and preparation of fiber optic cables. • Installed FAT, SC & MDT along BELIZE TELEMEDIA LIMITED (BTL) fiber optic link using splice matrix. • Performed Fiber Optic testing and troubleshooting. • Performed OTDR and OPM testing on single mode fiber optic cables. • Performed Splicing and preparation of fiber optic cables.



Actavo

• Utilities
• 700 & Above Employee

• Lead Splicer at Actavo

  • Jun 2015 - Mar 2017

  • Served as team leader; trained and managed staff on the preparation, installation and testing of fiber optic cables. • Installed FAT, SC & FDT along Digicel’s fiber optic link using SLD's & splice matrix. • Performed Fiber Optic testing and troubleshooting. • Performed OTDR and OPM testing on single mode fiber optic cables. • Performed Splicing and preparation of fiber optic cables. • Provided the corrective solutions for the breakdown or problems faced. • Supervised contractors that conducted remedial works (cabling) on Digicel’s network. • Test accurate optical power levels from ODF to FAT (A-B) & FAT to ODF (BA). • Troubleshoot Fiber to the Home (FTTH) network using OTDR & OLTS. Show less



Massy Communication

• Trinidad and Tobago

• Fiber Optic Technician / Senior linesman

  • Mar 2015 - Jun 2015

  To install multiple NAPs along Massy Communication domestic fiber optic link, upgrading the existing commercial network making it more reliable for a variety of businesses island wide, also to supervise and provide on the job training to new employees who has now entered the telecommunications industry, observing all safety aspects of the job to become competent linesmen on T&TEC's infrastructure. To install multiple NAPs along Massy Communication domestic fiber optic link, upgrading the existing commercial network making it more reliable for a variety of businesses island wide, also to supervise and provide on the job training to new employees who has now entered the telecommunications industry, observing all safety aspects of the job to become competent linesmen on T&TEC's infrastructure.



DirecOne International Interaction Center

• Trinidad and Tobago
• Consumer Services
• 1 - 100 Employee

• Customer Service Specialist

  • Jan 2013 - May 2015

  Customer Sales & Service Specialist - Independence Square, Port Of Spain. • Responsible for giving the best customer service, keeping clients’ info confidential and specialize in system tools and multitasking. • Allow every customer to leave with a great feel. • Always keeping a 95% to 100% quality call. • Read bills, explain bills and adjusting customer accounts with their necessary request. • Handle a call with professionalism in less than 10sec with Directory Assistance. • Responsible for making every call a great quality call while assisting with the customer issues. • Perfecting multitasking skills while on a call with a customer. Show less



Alliance Telecomunications Ltd.

• Telecommunications Technician

  • Jan 2009 - Feb 2015

  Install new services and equipment for subscribers by installing aerial drop wires, station wires, network interface devices, fiber facilities, fiber remotes and FTTx or Fiber to the Premises equipment such as the ONT (Optical Network Terminal), power supplies, battery backup equipment, modems, routers and wireless devices. Used appropriate tools and proper hardware to meet all applicable codes and safety requirements. Perform maintenance and repair existing services and equipment by using test sets to locate and isolate line trouble, fiber trouble, and switching troubles. Determine necessary repairs which may include repairing cable, wiring, station protectors, ground connections, running new wires and replacing jacks, fiber facilities, switching equipment, fiber equipment, and pedestals as needed. Maintain and repair fiber equipment and broadband equipment in compliance with Central Office/Network environment Standards Documentation. Complete all outside installations and repair related forms and reports. Show less



Greendot Limited

• United Kingdom
• Security and Investigations
• 1 - 100 Employee

• Sales Specialist

  • Mar 2013 - May 2014

  • Selling the product of Greendot to customers over the phone, working with the customers to find what they want at a workable budget • Create solutions for customers, also provided a great sale environment/call for customers to ensures a smooth sales process from the start of the sale all the way to the closing the sale. • Using all systems tool effectively systems such as WFM-Work Force Management, CRM-Customer Relation Management, EOC-Erisson Order Care • Following up on customers' request by provided professional customer service. • Promote new products services and heighten client interface by attending Phone Etiquette training and Customer Service Workshops Show less