Experience

ProcurementIQ

• United States
• Market Research
• 1 - 100 Employee

• Client Services Manager

  • Feb 2018 - Present

  In my role as Client Services Manager, I'm responsible for the planning, recruitment, direction, organization and retention of revenue within the Client Services department through management of a group of Client Relationship Managers (CRMs). Other responsibilities include:- Proactively provide support, advice, training and guidance to the team ensuring they have the necessary resources to achieve individual quotas- Support the implementation of strategies, objectives, policies and plans within the department to help achieve department targets and client retention rates (both revenue and number)- Proactively identify issues within the department and devise solutions to resolve future concerns- Facilitate the timely and accurate completion of ad-hoc tasks, such as sending out campaigns and CRM portfolio transfers using systems and providing monthly board reports in a timely manner- Monitor staff to ensure they are following department processes and policies- Keep up-to-date with global processes and procedures and implement them when necessary to ensure best practices within the department at all times- Foster a competitive and collaborative work environment at all times

• Director - Sales

  • Feb 2017 - Feb 2018

• Sales Manager

  • Apr 2014 - Feb 2017

  At IBISWorld, I'm responsible for generating revenue through management of a sales team. The main focus of this position is to drive revenue, meet and exceed set targets while developing the sales team into a consistent revenue generating unit. I work closely with the Vice President of Sales, General Manager and other senior managers in the business to focus on KPIs and revenue generating tasks.Other responsibilities include:• Create plans for individual team members to meet key activity metrics• Develop strategy and tactics to progress the sale through a company-defined sales process• Conduct client-facing activities in support of salespeople • Contribute to negotiation of price and subscription details• Proactively provide support, advice, training, motivation and guidance• Monitor and analyze BDM performance in relation to targets• Keep up to date with ‘global’ process and procedures and implement to ensure best practice • Build team camaraderie through positive, open communication and team activities• Communicate team achievements, shortcomings and progress to VP of Sales regularly

• Business Development Manager

  • Jan 2014 - Apr 2014

  · Target, identify and vet decision makers in procurement departments across all industry sectors.· Identify client pain points and match IBISWorld's Procurement Research to their needs.· Deliver live and web-based presentations as well as training sessions to prospective clients.· Make significant outbound cold calls on a daily basis to generate new accounts· Manage a pipeline and move prospects through the sales cycle.· Achieve and exceed established monthly, quarterly and annual sales goals.· Develop and stay current on knowledge of products and trends in target markets.· Use a consultative sales approach with prospective client.· Proactively research companies and industries.



Bank of America

• United States
• Banking
• 700 & Above Employee

• Litigation Specialist II

  • Sep 2010 - Jan 2014